Trust and Safety Moderator - German (Video Games)

COMPANY DESCRIPTION :

Come join the Superhero team at Keywords Studios, working for your favorite gaming companies!

Keywords is the leading Studio that supports top Gaming companies and its titles around the world. We do this by making sure players are able to have the best experience, that's why to us, you need to possess superhero skill.

We are looking for people that is passionate about gaming and having a good time while playing.

Keywords' Moderation team is all about fun, safety and care.

Our Moderators protect people online and in real life. We do this by making sure online interactions are cordial, without harassment, sexual connotations, unnecessary violence nor racism.

Your important role makes sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content.

Top Gaming companies trust our teams of moderation at Keywords to protect their online communities. With that, you will become part of their culture, goals, and teams. Our customers make sure Moderators are part of their swag programs, moderator initiatives, etc.

DUTIES AND RESPONSIBILITIES

Review all incoming community interactions (text, video, images, or voice) on different online games, social media platforms, forums, etc. to make sure they align with our customer's vision of a healthy community

Communicate directly with players in a fun and engaging manner

Keep-up with always-changing pop culture and language trends , to better understand our players

Remain unbiased and open to understanding and listening to everyone's point of view, ensuing that everyone is treated equally

Collaborate with internal teams for project-related requests

Understand and adopt our client's company and game culture and mechanics. By living and breathing their vision of community you'll be able to carry it on to every decision you make, in an unbiased and responsible manner

Assist clients by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, and project decisions

Help foster and maintain a safe and welcoming environment for our gaming communities

Proactively suggest new ways to grow and care for the community

Create and update corresponding documentation and reports as needed

Escalate issues as needed

Commitment to wellbeing for oneself, the team and the moderated communities

Other duties assigned

Requirements

Must be fluent in English and German, both writing and speaking

Experience managing or moderating an online community , either professionally or in your spare time (an asset)

TECHNICAL SKILLS

Good knowledge of the MS Office Suite

Good to have: Knowledge of various community platforms (content filtering technology, Discord, Slack, etc)

BEHAVIOURAL SKILLS

Strong written and verbal communication skills

Passionate about video games and social media

Emotional stability, self-awareness, self-analysis skills

Optimism, hardiness and stress resilience

Ability to multi-task and prioritize efficiently

Accountable and responsible

Agile and open to change

Self-motivated, innovative and analytical with strong attention to detail and accuracy

Strong critical thinking and decision-making skills

Amenable to work a shifting schedule.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Extensive Medical insurance provided by Medicover and their partner network in Romania.

Days off for special personal events, according to the Internal Regulations, e.g. marriage, childbirth, compassionate leave and exams days off for obtaining professionally relevant certifications.

A monthly allowance of 650 RON which you will be able to use for a wide range of benefits , that are relevant to you: medical/dental services for you and/or your family members, access to sports clubs, meal tickets, private pension, personal development courses (e.g. IT, accounting, finance, HR, foreign languages, driving courses), tourism in Romania, public transportation subscription, gifts, utility or phone/Internet bills, access to cultural events, etc.

Learning & Development to help you reach your true maximum potential by providing access to training and digital resources relevant for your area of expertise.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

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