Traditional Chinese Player Support
Support the customer service operations including but not limited to
evaluating, monitoring, analyzing of results, and implementing any
Perform language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not
limited to password resets and more.
Business hours 10:00-19:00
Support 365 days a year including weekends and holidays (shifts)
At least 2-3 years of customer service (nice to have) and video game,
travel support, help desk, technical support experience within an email
contact center environment.
Effective in Native written communication skills in Traditional Chinese.
Able to deliver excellent customer service via email and chat.
Able to understand games from a gamer's perspective and give in-depth
gaming (PC/console/mobile) troubleshooting and support.
Able to solve and analyze information accurately with appropriate speed
and within guidelines.
English skills are nice to have but are not needed.
Team player mentality.