Traditional Chinese Player Support

PTW
February 22, 2024
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Description
  • Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
  • Perform language translation and proofreading where necessary.
  • Respond and support players issues via chat and email, including but not limited to password resets and more.
  • Business hours 10:00-19:00
  • Support 365 days a year including weekends and holidays (shifts)
  • Requirements
  • At least 2-3 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
  • Effective in Native written communication skills in Traditional Chinese.
  • Able to deliver excellent customer service via email and chat.
  • Able to understand games from a gamer's perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
  • Able to solve and analyze information accurately with appropriate speed and within guidelines.
  • English skills are nice to have but are not needed.
  • Team player mentality.
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