Technical Support Representative

PTW
February 19, 2024
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Description

· Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.

· Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.

· Explain and guide customers through product features and functionalities.

· Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.

· Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.

· Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.

· Stay focused on the quality by ensuring consistency and adherence to high standards.

· Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.

Requirements

Skills Required

· Proficient with English and have good written & verbal communication skills.

· Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.

· Good technical skills on PC and networking in general.

· Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

· Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.

· Must possess logical, reasoning, and problem-solving skills.

· Flexibility & availability for rotational shifts and week offs to cover hours of operations.

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