· Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
· Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
· Explain and guide customers through product features and functionalities.
· Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
· Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
· Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.
· Stay focused on the quality by ensuring consistency and adherence to high standards.
· Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.Requirements
· Proficient with English and have good written & verbal communication skills.
· Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
· Good technical skills on PC and networking in general.
· Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
· Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.
· Must possess logical, reasoning, and problem-solving skills.
· Flexibility & availability for rotational shifts and week offs to cover hours of operations.