Job Description
The Technical Demo Specialist is responsible for presenting, supporting and
troubleshooting demonstrations of Magic Leap's hardware and software to
external parties including investors, developers, partners and customers.
These demonstrations will take place at trade shows, conferences and customer
sites both domestically and internationally and at our Magic Leap Experience
Centers.
This is a highly visible role, responsible for educating various audiences on
the latest Magic Leap technology. This role requires a strong technical
background with the ability to effectively communicate and pitch the latest
advancements in Augmented Reality.
This role is based out of Magic Leap HQ (South Florida) and requires
travel 50+%.
Responsibilities
Demo hardware and software to external parties including investors,
developers, partners and customers at conferences, customer sites and in
our Magic Leap Experience Centers.
Adapt presentations of the demo based on the audience to make the material
relatable and easy to understand.
Have a comprehensive grasp of Magic Leap's vision, key differentiators and
value proposition and the ability to communicate it effectively
Work across multiple internal teams and external ISVs, building
relationships and gathering input to drive alignment on product and
software improvements.
Manage and stage devices for demos and events, including all software and
hardware needed to ensure a smooth experience.
Provide troubleshooting of the demo hardware and software, resolving in-
depth issues affecting the functionality of the demo.
QA and vet new releases of software and applications to develop
troubleshooting guides and training materials.
Perform application functionality and stability tests, and document the
results of those tests.
Escalate issues appropriately to the relevant parties to ensure the
highest quality demos for guests.
Qualifications
2+ years of experience providing technical support across solutions-based,
multi-layered tech organizations
Strong communication skills, can speak positively to a technical or non-
technical audience about complex or nuanced subject matter, in front of
various sized audiences
Demonstrable problem solving and troubleshooting skills
Ability to work effectively with multiple teams simultaneously is
essential
Experience in AR is a plus
Technical sales experience is a plus
Ability to travel on a regular basis to execute these core
responsibilities (50+%)
Education
B.A. in marketing, communications (with a focus on tech highly desired)
B.S. in a STEM field with requisite communications experience
Or relevant experience
Additional Information
All your information will be kept confidential according to Equal
Employment Opportunities guidelines
Our salary ranges are determined by role, level and location. In addition to
salary, Magic Leap offers a discretionary bonus, equity, and a fully
comprehensive benefits package for eligible employees.
US Base Salary Range
$76,049.47—$104,595.26 USD
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