T&S Moderator

Keywords Studios
Ireland
June 16, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
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  • Discord Moderator Academy graduate (preferred)
  • Keep chat clean and positive
  • Efficient handling of high-volume interactions
  • Review incoming player suggestions, feedback, and complaints and respond appropriately in timely manner
  • Light platform-level troubleshooting
  • Bug report redirects
  • Responsive crisis management
  • Recognize and de-escalate community conflict when needed
  • Track, collect, and report on sentiment trends across all social platforms
  • Resonate with Singularity 6's company values:

    • Requirements

    Requirements:

  • Has moderated Discord, Twitch, Forums, or Reddit
  • Background in gentle reminders, warnings, mutes, and bans
  • Experience adjacent to or directly in video games
  • Live event moderation (Twitch streams, Discord stages)
  • Enjoys cozy games like Stardew Valley, Harvest Moon, Animal Crossing, The SIMS, FFIVX

    • General Skills:

  • Collaborative
  • Curious
  • Good listener
  • Excellent multi-tasker
  • Good written English skills (complete, clear, grammatically accurate sentences that include greetings, responses, invitation to asks further questions if needed)
  • Eager to learn
  • Understands cozy game culture

    • Engagement Opportunities - Moderators

  • Welcome each new member with enthusiasm and support
  • Direct players to best sources of information
  • Provide updates and insights on Known Issues
  • Engage in off-topic conversations

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