Los Angeles, CA
Trusted with the overall performance of the Los Angeles studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams.
Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.
Heading up such a fast-growing studio requires a combination of vision and execution, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.
What you'll be doing
Oversee site operations, ensuring optimal resource allocation and driving improvements to the services
Manage the site's budget and P&L
Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
What we're looking for
Experience as a vendor
Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
Fluency in business French and English
A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks
Who we are
Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.
https:// www. ptw.com