Sr. Manager, Insights - Esports

Riot Games
March 23, 2024
Offerd Salary:$178,800
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

As a Researcher, you'll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable Rioters to make difficult decisions with confidence. You'll be part of an interdisciplinary team and work closely with Rioters from other disciplines (designers, artists, producers, etc.) to conduct studies and analyses that will inform the features, systems, and experiences of our products. Your applied or experimental research background coupled with your deep understanding of data will ensure that you're an effective advocate for players and can provide strategic guidance about their wants, needs, and behaviors.

As a Senior Manager, Insights on the Esports team , you'll report to the Director of Strategic Advisory. You'll be part of the Esports Strategic Research team, partnering with leaders on Esports and Esports related projects. You'll build and manage a user research team that will conduct studies and analyses to inform the direction, experience, systems, and features of Riot's Esports ecosystem. Your team's scientific skill-set coupled with audience insight will ensure that we are crafting features in a player- focused way.

  • Build and manage a team that drives user research efforts in Esports
  • Drive craft standards and operational practices
  • Formal management, workforce planning, staffing, and hiring for Esports user researchers
  • Lead, mentor, and support career growth for Esports user researchers
  • Be an advocate for our players and provide strategic guidance about their wants, needs, and behaviors
  • Construct and perform labs, studies, and surveys - sometimes with novel or complex methodologies - designed to answer business, design, development, and usability questions
  • Share your results with Esports and Riot leadership in clear, illustrative presentations that drive meaningful change
  • Required Qualifications:
  • Education background in ONE of the following categories:
  • Advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors or a related discipline plus at least 5 years of relevant research experience in game development
  • Bachelors degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus at least 7 years of relevant research experience in game development
  • 2+ years experience building or managing a high performing research team in the games industry
  • Experience driving organizational change and a history structuring out nebulous spaces
  • Experience leading complex projects with multiple collaborators and work streams
  • Capable of building strong collaborative relationships with peers across Riot, and of influencing senior stakeholders
  • Experience running playtests and usability tests in a variety of paradigms, potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms
  • Experience with a variety of research methodologies beyond playtesting; for example survey research, ethnography, diary studies, focus groups or interviews, and concept tests
  • Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
  • Strong written and verbal communication skills, able to engage in healthy constructive debate
  • Desired Qualifications:
  • Experience conducting games user research or leading games user research teams during the early stages of the development life cycle, particularly incubation, prototype, and pre-production
  • Experience building and leading cross-functional teams
  • Experience in Strategic Advisory crafts beyond research; including business strategy, analytics, revenue strategy, finance, or player growth.
  • Experience managing vendors
  • Experience partnering with support teams, like research operations, to guide their development and maximize their impact
  • Experience working with leadership at the “team of teams” level on strategic and operational problems
  • For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

    Our Perks:

    Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

  • (Los Angeles Only) Base salary range between $178,800.00 - $249,200.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.
  • It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

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