Site Reliability Engineer

Company Summary

Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit games including Heart of Vegas, Cashman Casino, Lighting Link and Big Fish Casino, we boast more than 50 million active users and 400 million downloads and counting.

We are Mad about games and the way they bring people together, and that passion and culture is what brings us together as a studio, connects us with our partners we collaborate with, and is what links us to our sister studios across the world.

Product Madness is an Aristocrat Technologies company within its digital game's division of Pixel United.

Job Posting Title

Site Reliability Engineer

Summary

Site Reliability Engineers at Product Madness live and breathe in production looking for opportunities to improve reliability through observability and engaging with the technical groups. We are looking for an SRE to join our Infrastructure Group. The ideal candidate will take part in:

- creating the next generation of cloud infrastructure, - observability as a service, - creating CI/CD pipelines, - maintaining SRE/DevOps practices & culture inside Product Madness, - keeping all user-facing services and other production systems running smoothly, - applying sound engineering principles, operational discipline, and mature automation to the platform, - using cutting-edge automation and modern technologies.

The key to the SRE's success is engagement across teams, contributing to the development and operation of games and services which meet reliability targets.

Product Madness is growing fast, which means as an SRE you will have to balance speed with production while focusing on crucial reliability metrics and processes.

The SRE will become a primary point responsible for the overall health, performance, and capacity of customer-facing services in cloud infrastructure, maintain back-end services in a cloud environment and assist in the roll-out and deployment of new product features. will be a key and improve our Engineering best practice across the observability.

What You'll Do

Debug production issues across services and levels of the stack.

Design, Build and maintain multiple environments on GCP using infrastructure as a code approach.

Deploy new product features.

Monitor the containerise environment/services and manage them with leading orchestration frameworks (Kubernetes).

Develop tools to improve our ability to rapidly recover and effectively monitor custom applications in a large-scale UNIX environment.

Design, manage and monitor Product Madness's auto-scaling mechanism to help us manage Millions of customers worldwide in a modern and scalable way.

Support production environments - troubleshooting and root cause analysis.

Participate in a 24x7 rotation for second and third-tier escalations.

Be on an on-call rotation to respond to incidents that impact availability, and provide support for Cloud Operation Engineers.

Interface and work closely with various R&D Groups (Architects, Principal Engineers Developers, and Product Managers).

What We're Looking For

Proven experience as a DevOps/SRE/Infra Engineer

Proven experience with troubleshooting in Unix/Linux

Expertise in Java, Python, Ruby, Bash or experience in another programming language

Experience and knowledge of CI/CD design and practice

Public Cloud, preferably GCP but AWS and Azure are good too!

Experience with Cloud Architecture Design principles and Cloud Architect certification

Experience creating infra-as code solutions using tools such as Terraform, Azure ARM templates, Cloudformation - a must

Experience with CI/CD tools and methodologies such as Jenkins, ArgoCD, CircleCI, GitHub Action etc - a must

Hands-on implementation of Continuous Integration and Continuous Delivery in complex environments.

Proven experience working in a production environment - a must

Solid experience implementing production-grade Kubernetes Clusters with containerised environments and microservices (Docker, Kubernetes)

About you

Good communication skills in English

Naturally curious with a boldness to pursue aspirations as a committed lifelong learner

You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business

You have an eye for detail and can apply logical thinking when managing tasks

Good organisational and prioritising skills

You are flexible, team-oriented and willing to work in a very fast-paced environment

Allergic to manual, repetitive tasks with a desire to remove Toil

Obsesses over systems performance and values simplicity over complexity

Why Product Madness ?

Product Madness is so much more than just a Pool table and a foosball game. We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.

Despite a pandemic, there isn't a day where we don't feel connected to one another. With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.

We love to organize plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard' mantra. Our offices are based in the heart of the metropolises of London, Lviv, Barcelona and Gdańsk surrounded by an abundance of diversity and inspiration to keep those ideas flowing."

Our Values

People First

We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re- choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.

MAD for More

Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world's best games company.

Champion Together We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.

Globally Inclusive

We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.

Customer Focused

We always think from the customer's perspective - be it players or internal customers.

Improving their experience and joy is what drives us. Every client's success is our big win!