Player Support at Riot Games strives to shatter service expectations of players around the world, providing millions of players with a high quality support that echoes Riot's values in every experience we provide. As Senior Player Support Partner Manager, EMEA, you'll support and manage a global footprint of vendors that range in size from 50-250+ agents who are providing direct support to players globally. You'll own the relationship with these partners and be the primary contact for site leadership. You'll be responsible for overall health, manage costs and finances for the site, and leverage a variety of approaches to ensure that it delivers on SLAs, KPIs and player expectations.
You will be part of a core team who will define and implement operational processes for Player Support vendors globally.
Your goals will be to influence, create and implement processes and systems that leverage our global partner footprint, and develop sustainable partnerships that result in high performance and cost efficiencies that deliver the intended player support experience.
You will work with markets around the globe, with functions spanning Marketing, Publishing, Business Development, Live Services, Esports, and Shared Services. Like us, you believe extraordinary Support Operations are part brand ambassador, part customer retention, and part strategic partner. In this role you're responsible for maintaining and developing Player Support Operations vendor partner relationships and their direct impact to the business.
You will join a team of internationally and culturally diverse professionals that share our obsession with player experience. With teams in Esports, publishing, and strategy, Riot Games is dedicated to building unique player experiences.
This role is based in Dublin and reports to Sr. Manager, Player Support Partner Management, and will require up to 15% travel.Responsibilities:
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in gaming
Let's Thrive Together:
Because together we are better
It's our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every single one of the requirements for a particular role, there's always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!