PT
Contact:N/A
Offerd
Salary:Negotiation
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Working
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Contract
Type:Other
Working
Time:Negotigation
Working
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Description
Oversight of day-to-day operations and responsibility and accountability
for meeting and exceeding both client and PTW operational performance
metrics.
Manage and develop client relationships by conducting operational &
strategic client review meetings.
Motivate and effectively performance manage Operations Managers within the
area of responsibility to ensure KPIs and business plan delivery.
Work closely with all key stakeholders to successfully deliver and manage
planned & unplanned spikes in volume.
Develop and maintain an understanding of short- and long-term objectives
for both clients and the internal PTW business.
Understanding of financial implications whilst continually meeting and
exceeding revenue targets.
Leverage working knowledge of local laws & practices whilst taking part in
scheduling and planning of staff.
Analyze reports and interpret data to evaluate performance and identify
trends/opportunities/areas of improvement.
Ensure all stakeholders are aware of the performance of the business
through consistent and effective communication.
Maintain ongoing communication with the broader team to ensure operational
best practices.
Ensure effective development strategy and succession planning are in place
to enable critical roles to be filled and recognition of individual
talent.
Manage & utilize performance/incentive budget to cultivate employee
engagement
Working with Key Stakeholders on solutioning new proposals and client
requests
Effectively dealing with internal and external escalations regarding any
operational issues, ensuring the satisfactory resolution across all
parties.
As Regional Head, a willingness to travel when required (off-site
meeting, conference in Asia region, etc.).
As Regnal head, participation in team MTG based on time difference is
required (late night or early morning JST).
Requirements
Excellent leadership, people management, communication, and influencing
skills at a senior level
Experience of working in an Outsourcing or contact center operation
Ability to support and develop Operations managers
Ability to build and maintain strong client relationships
Ability to translate business strategy into day-to-day delivery
Understanding profit targets
Ensuring Quality performance standards
Setting and reviewing of organizational/productivity objectives in line
with the client contracts
Managing Client Engagement
Responsible for Business Continuity
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