A world-class partner to the games industry, trusted to deliver the highest
with passion, expertise and agility
To serve our partners by enhancing the experience of gamers across the world
through our passionate and expert team
Quality, Passion, Agility, Customer Intimacy, Teamwork
Over the last 20 years Universally Speaking has built a reputation as a
trusted partner in supporting studios to make some of the world's greatest
games and applications.
Games are only great when you step forward and bring your best skills to the
team. Are you ready for your challenge?
You will be a managing multiple high performing test teams on the latest
unreleased titles, providing direction, strategy, and oversight for your team.
You'll have a passion to get things right, excellent attention to detail, a
thorough approach, and you're open to learning new skills and working across
departments with multiple colleagues to meet challenging deadlines.
As a Project Manager, you're the key contact for many of our world class
clients, expected to be knowledgeable, pragmatic, and approachable at all
times. You are responsible for making sure we deliver on time, and to the
highest possible standards.
Hours of work
Monday to Friday 7:30am to 3:30pm, but Available to do overtime or cover other
To work in our facilities located in Liverpool City Centre, Renshaw Street.
Reporting to the General Manager, the receptionist role will meet the
Role-model the Universally Speaking Values and Behaviours treating
employees as Adults, Individuals and Customers.
Working with the General Manager, ensuring the smooth running of day-to-
day activities, external service providers and contractors including the
cleaning service and to use this network to proactively manage maintenance
Develop and maintain close working relations with onsite managers to
ensure quick resolution of issues to maintain a safe and pleasant
environment for employees and visitors such as keeping areas clean and
tidy and operating the dishwasher daily.
Ensure visitors, guests and VIP have refreshments and all client meetings
are catered for individually.
Managing, distributing, and collecting security assets such as ID cards,
building fobs and locker keys. Keeping track of these across the site for
Managing the absence line for employees, recording absence and reporting
the absences to the operational team daily.
Working with the General Manager, organise fire training, drill practice
and first aid requirements for the studio, to ensure all employees are
fully conversant with procedures and that health and safety and
environmental issues are managed correctly.
Working with the General Manager on purchasing, tracking and maintaining
office inventory levels to support the Liverpool teams as well as
supporting the General Manager with calculating monthly expenses.
Ensure security requirements are met by ensuring reception desk is manned,
all visitors have signed in and have NDA and main telephone line is always
covered during business hours.
Owned and led by the General Manager, implement and review risk management
and disaster recovery policies and procedures to ensure the continuing
safety and protection of the Liverpool Studio its employees and visitors.
Flexible to work Universally Speaking operational hours between the hours
of 07:30 – 01:00 with overtime as needed and to cover of hours depending
on the shift where business requirements require.
Measures of Performance:
On time delivery of tasks and meeting of agreed SLAs
All policies and procedures are applied
Positive feedback from colleagues and clients
Managing the reception and communal areas to best of ability.
Ability to work at pace and to tight deadlines
Strong customer service and people skills particularly with external
Approachable and friendly at all times, professional under pressure
Enthusiastic with lots of initiative
Ability to multitask working at pace and to tight deadlines
Ability to organise, problem solve and go the extra mile
Previous experience in a reception or facilities type role
Available to do overtime, or cover other shift patterns
Some administrative background and eager to learn new things
A strong understanding of Microsoft Office programs and a level of comfort
Lunch and Learns
Wellbeing Portal including Live Chat and Support
Access to Counselling and structured therapy
Perks and Discounts
Social events and celebrations