MAIN JOB PURPOSE
The Player Support Agent serves customers by providing product and service
information, resolving product and service problems
DUTIES AND RESPONSIBILITIES
The Player Support Agent has the following tasks:
Resolves product or service problems by clarifying the customer's
complaint, determining the cause of the problem, selecting and explaining
the best solution to solve the problem, expediting correction or
adjustment, following up to ensure resolution
Searches internal documentation and consult colleagues to answer
customer's questions and/or problems
Provides support by email and/or chat (as requested by the project)
Ensures quality of their answers by proofreading their messages
Escalate questions and comments when answer is not listed
Prepares daily activities report
Assists team members to find answer
Helps forming new agent if requested
Translates the documents if needed
Requirements
Mandatory
Interest in video game
Native in Portuguese
Fluent in English
Appreciated
Customer support experience
Experience in the video game industry
Benefits
Fixed term contract (契約社員)
Commuting costs are covered up 30,000 JPY per month
Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
Paid Annual Leave
Company Events
Medical check-up
Language lessons
No Dress Code
The casual and fun work environment
Working hours
10:00~19:00 (8 hours of work+1 hour break per day)
Working days: Shift based, 5 days per week included weekends and national
holidays
Others
This position is currently working from home temporarily but they should
be based in the commuting area of our Tokyo office.
Our recruitment team will conduct full online recruitment process. Looking
forward to your applications!
This website is a product by Brighter Gates AB
Portlidervagen 2, 724 80, Vasteras, Sweden
