Portuguese Player Support Agent

Keywords Studios
June 15, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Fixed term contract
Working Time:Negotigation
Working type:N/A
Ref info:N/A


The Player Support Agent serves customers by providing product and service information, resolving product and service problems


The Player Support Agent has the following tasks:

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Searches internal documentation and consult colleagues to answer customer's questions and/or problems
  • Provides support by email and/or chat (as requested by the project)
  • Ensures quality of their answers by proofreading their messages
  • Escalate questions and comments when answer is not listed
  • Prepares daily activities report
  • Assists team members to find answer
  • Helps forming new agent if requested
  • Translates the documents if needed
  • Requirements


  • Interest in video game
  • Native in Portuguese
  • Fluent in English
  • Appreciated

  • Customer support experience
  • Experience in the video game industry
  • Benefits

  • Fixed term contract (契約社員)
  • Commuting costs are covered up 30,000 JPY per month
  • Social Insurance: Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
  • Paid Annual Leave
  • Company Events
  • Medical check-up
  • Language lessons
  • No Dress Code
  • The casual and fun work environment
  • Working hours

    10:00~19:00 (8 hours of work+1 hour break per day)

    Working days: Shift based, 5 days per week included weekends and national holidays


  • This position is currently working from home temporarily but they should be based in the commuting area of our Tokyo office.
  • Our recruitment team will conduct full online recruitment process. Looking forward to your applications!
  • From this employer

    Recent blogs

    Recent news