Player Support Representative

June 10, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

As a Tier-1, you will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.


  • Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
  • Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
  • To maintain 8-hour working shift (including night & weekend shifts fairly divided between all 24/7 team members) while strictly maintaining schedule adherence. (40 hours per week)
  • Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
  • Handle up to three concurrent chats while working on chat channel.
  • To deliver customer satisfaction level of 70% or above.
  • Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.
  • Requirements

    Minimum Technical Requirements for this job include:

  • Windows/Apple laptop or desktop
  • Latest processor and operating system
  • Minimum of 4 GB RAM
  • Microphone and audio enabled
  • Internet speed: 20 mbps or higher
  • Ideal candidates must have the following:

  • Strong written & verbal communication skills.
  • Good level of proficiency with English in general.
  • Logical, analytical, and reasoning skills.

  • Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.

  • The flexibility to work in rotational shifts (day/night shifts) and rotational week offs.

  • The willingness to adapt to our working style and method.

  • Good computer skills and fair networking knowledge.
  • A positive, empathetic, and professional attitude towards players at all times.
  • From this employer

    Recent blogs

    Recent news