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Description
Promptly respond and help players with their questions, queries, and
problems either via email and/or chat.
Resolve player complaints and problems by quickly identifying the issue,
troubleshoot effectively, provide accurate information, and follow up to
ensure correct resolution.
Explain and guide customers through product features and functionalities.
Stay focused on the quality by ensuring consistency and adherence to high
standards.
Communicating, coordinating & collaborating with team members and
colleagues to provide customers with best possible solution to their
problem.
To maintain 8-hour working shift (including night & weekend shifts fairly
divided between all 24/7 team members) while strictly maintaining
schedule adherence. (40 hours per week)
Maintain an average handle time of 8 minutes on email and 12 minutes on
chat.
Handle up to three concurrent chats while working on chat channel.
To deliver customer satisfaction level of 70% or above.
Participate in daily pre-shift huddles/meetings to remain up to date with
any changes in policies and process.
Requirements
Windows/Apple laptop or desktop
Latest processor and operating system
Minimum of 4 GB RAM
Microphone and audio enabled
Internet speed: 20 mbps or higher
Strong written & verbal communication skills.
Good level of proficiency with English in general.
Good computer skills and fair networking knowledge.
A positive, empathetic, and professional attitude towards players at all
times.
As a Tier-1, you will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.
Responsibilities:
Minimum Technical Requirements for this job include:
Ideal candidates must have the following:
Logical, analytical, and reasoning skills.
Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
The flexibility to work in rotational shifts (day/night shifts) and rotational week offs.
The willingness to adapt to our working style and method.
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Portlidervagen 2, 724 80, Vasteras, Sweden
