This is a on-site (non-remote) position and demands fluent English.
Essa é uma vaga presencial (não-remota) e orequer inglês fluente.
The hired person will work on a 6x1 basis (6 days on and 1 day off),
working 6b0 a day, with 1b0 for lunch and rest (total of 40 workhours per
week). Working hours will be 14h00 to 22h00 and 13h00 to 21h00,
A pessoa contratada irá trabalhar em regime 6x1 (6 dias trabalhados e 1
dia de folga), atuando 6b0 por dia, com 1b0 para almoço e descanso (total
de 40 horas trabalhadas por semana). Horário de trabalho será das 14h00 às
22h00 e das 13h00 às 21h00, intercalados.
As a Player Support Representative at PTW, you will be part of a team
providing chat, email and phone support for gamers by maintaining positive,
empathetic, and professional attitude towards players and delivering high
level of experience.
This is a huge opportunity to ingress in the gaming industry , working in
the world leading provider of gaming services.
Promptly respond and help players with their questions, queries, and
problems either via email, chat and/or phone.
Resolve player complaints and problems by quickly identifying the issue,
troubleshoot effectively, provide accurate information, and follow up to
ensure correct resolution.
Explain and guide customers through product features and
Stay focused on the quality by ensuring consistency and adherence to
Communicating, coordinating & collaborating with team members and
colleagues to provide customers with best possible solution to their
Maintain an average handle time of 8 minutes on email and 12 minutes on
Handle up to three concurrent chats while working on chat channel.
To deliver customer satisfaction level of 70% or above.
Full proficiency in English language.
Love for gaming and will to be part of the gaming industry.
Fair knowledge about gaming and gaming platforms such as Xbox,
PlayStation, Nintendo & PC.