Player Support - Operations Team Lead

Keywords Studios
Ireland
October 02, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Create An Impressive Resume
Apply now Add to favorites Complain this post Share this post
  • Set targets for all other agents to meet
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization's products, services, procedures and guidelines and communicate same to all team members
  • Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new agents
  • Recommend and purchase gadgets to enhance job performance
  • Conduct regular review of agents' performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the studios
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

    • Requirements

    Technical Skills:

  • Strong documentation skills.
  • Advanced knowledge of Google Drive (Docs, Sheets)
  • Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)

    • Work Experience:

    Leadership:

  • Team Leaders are in charge of other agents whom they would be expected to direct. Therefore, they must have excellent leadership skills and abilities

    • Motivation:

  • People work harder when they receive the right amount of motivation so team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

    • Coaching and Mentoring:

  • Team leaders are also expected to be great tutors and excellent mentors tot heir team members

    • Multitasking:

  • Leaders managing the studio must be able to handle multiple tasks at the same time without errors and mistakes.

    • Requirements:

  • Excellent communication skills
  • Written, verbal and, listening
  • 2-4 years of experience in a leadership position
  • Shifting schedules

    • Benefits

  • Paid Time Off
  • Private Health Insurance
  • Training & Development

    • From this employer

    Recent blogs

    Recent news

    Job Seeker
    Job Employer Blog News Resume Subscribe
    Employer
    Post a job Post blog Post news Content Marketing
    Info
    About us Terms & Conditions Privacy Policy Contact us

    This site uses cookies to deliver our services and to show you relevant ads and job listings. By using our site, you acknowledge that you have read and understand our Privacy Policy, and our Terms and Conditions. Your use of TopGameBuilder’s Products and Services, is subject to these policies and terms.
    If you do not use the cookie, some functions may not work properly.

    OK Close