Schedule and organize shift patterns for other team members to ensure that
customers are never left unattended to
Understand all organization's products, services, procedures and
guidelines and communicate same to all team members
Monitor all correspondences to ensure that due procedures and quality
standards are strictly adhered to
Facilitate and organize training session for all agents and participate in
recruitment of new agents
Recommend and purchase gadgets to enhance job performance
Conduct regular review of agents' performance and organize training
sessions for under performers
Submit regular reports to management and seek new ideas and strategies to
improve performance at the studios
Keep up with trends and happenings in the industry and ensuring adherence
to industry standards
Ensure that clients are kept happy and satisfied at all times by providing
prompt response and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team
members and delegate duties to all team members.
Requirements
Technical Skills:
Strong documentation skills.
Advanced knowledge of Google Drive (Docs, Sheets)
Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)
Work Experience:
Leadership:
Team Leaders are in charge of other agents whom they would be expected to
direct. Therefore, they must have excellent leadership skills and
abilities
Motivation:
People work harder when they receive the right amount of motivation so
team leaders would be expected to know how to devise effective
motivational techniques to improve the performance of their team mates
Coaching and Mentoring:
Team leaders are also expected to be great tutors and excellent mentors
tot heir team members
Multitasking:
Leaders managing the studio must be able to handle multiple tasks at the
same time without errors and mistakes.
This website is a product by Brighter Gates AB, Portlidervagen 2, 724 80, Vasteras, Sweden.
This site uses cookies to deliver our services and to show you relevant ads and job listings. By using our site, you acknowledge that you have read and understand our Privacy Policy, and our Terms and Conditions. Your use of TopGameBuilderās Products and Services, is subject to these policies and terms. If you do not use the cookie, some functions may not work properly.