Player Support Executive (mandarin speaker)

June 24, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• Handle multiple concurrent chat and email interaction.

• Identify, correct and advise on technical issues in the customer's computer, mobile app and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.

  • Able to work on weekends and public holidays based on shift roster schedule.

  • Fluency in verbal and written communication skills in C hinese and English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):- Chinese

  • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.

  • Appreciation of games is advantageous.

  • Meticulous team player with a results-driven personality.

  • Equipped with appropriate urgency to suit operational demands.

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