Imagine more with Keywords Studios!
Are you looking for a job where you can make the best use of your linguistic
skills and start a career in the fascinating gaming industry? Then we are a
match! Here's a possibility to join our team as a Player Support Agent with
Keywords Studios has been in the game for over 25 years now. We help
to create the best gaming experiences for over 3 billion players
worldwide.The majority of the best video games developers and publishers in
the world can take advantage of our services in the creation of graphic art
assets, customer support, game development, audio, marketing, testing and
localization. In more than 70 studios located in 25 different
countries , we currently employ around 12,000 talented and committed
individuals, who work with passion and creativity to deliver incredible gaming
experiences. The Player Support unit is now one of Keywords Studios'
fastest-growing Service Lines. Our commitment to Imagine More , driven by
cutting-edge technologies including AI, has enabled us to deliver exceptional
services and stay at the forefront of the industry. Our Player Support team
contributes to player satisfaction and engagement by providing excellent
What do we offer?
Keywords Studios is dedicated to following a well-established Equal
Opportunities Policy. We endeavor to create a workplace, which provides for
equal opportunities for all employees and potential employees.
Extensive Medical insurance provided by Medicover and their partner
network in Romania.
Days off for special personal events, according to the Internal
Regulations, e.g. marriage, childbirth, compassionate leave and exams days
off for obtaining professionally relevant certifications.
A monthly allowance which you will be able to use for a wide range
of benefits , that are relevant to you: medical/dental services for you
and/or your family members, access to sports clubs, meal tickets, private
pension, personal development courses (e.g. IT, accounting, finance, HR,
foreign languages, driving courses), tourism in Romania, public
transportation subscription, gifts, utility or phone/Internet bills,
access to cultural events, etc.
Learning & Development to help you reach your true maximum potential
by providing access to training and digital resources relevant for your
area of expertise.
About your mission
Players want the best. They want customer service that is friendly, empathetic
and reliable, no matter what their issues are. If you've ever experienced some
kind of a bug or a trouble while playing a video game, you know how
frustrating it can be. Your mission will be to assist the players and handle
game-related questions to help them make the best of their gaming
What will you be doing in this role?
Providing gamers with an excellent customer support experience, helping
them with problems they run across while playing and answering their
queries about games.
Using your investigation skills, respond to players' inquiries submitted
through a ticketing system.
Supporting players through e-mail and / or chat. No phone calls, don't
Collaborating with our internal teams with project-related requests.
You'll have the chance to provide the client's development team with
valuable feedback and insights from the players perspective to improve the
Our employees are often truly passionate and crazy about video games. Even
if you are not that fascinated by gaming right now, there's still time to
become an expert in the product you're supporting.
This position might be a good fit for you if:
You are fluent in German. C1-C2 German mastery would be the best, with
an emphasis on written communication skills.
You feel comfortable using English on a daily basis. Keywords is an
international and multilingual company, so English will be the everyday
language for communication with your colleagues.
You are based in Romania (if not - check out our openings for
You know your way around either MS Office or Google Suite apps.
You are available to work part-time on different shifts, 20 hours a
week which may include weekend-days (Saturday and Sunday) with the
future possibility of increasing the working hours up to 40 per week.
Nice-to-have, but not mandatory:
Previous experience in Customer Service (remote or on-site/retail) is a
plus, but not essential, as full training is provided.
Passion for video games - that's definitely something that keeps us going
far and beyond. If you enjoy some cozy & chill video games - this role
could be perfect for you!
The steps of our recruitment process:
Online written language assessment (German and English) - you'll receive an invitation email on your inbox.
Interview via MSTeams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
Our recruitment process is fully online and remote. If you're interested
in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move! Your journey
in the video games industry starts here.