Player Support Agent - with experience in Online Poker

September 25, 2023

Contact:N/A

Offerd Salary:Negotiation

Location:N/A

Working address:N/A

Contract Type:Other

Working Time:Negotigation

Working type:N/A

Ref info:N/A

Provide customer service support via non-voice, email support & ticketing for gaming accounts.

Deliver timely, accurate and respectful answers to customers' questions and issues.

Utilize the internal ticketing system to log all requests and activities.

Take ownership of Customer Service incidents and work to successfully resolve them.

Escalate issues as needed.

Other duties assigned.

Requirements

Excellent written communication

Experience in a customer support environment

Preferably with customer service experience in a BPO setting

Experience/Background in supporting online Poker games is required. Poker know-how will also be accepted.

Amenable to work on a shifting schedule

WFH setup until further notice

Benefits

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums