Player Support Agent - with experience in Online Poker
Provide customer service support via non-voice, email support & ticketing
for gaming accounts.
Deliver timely, accurate and respectful answers to customers' questions
Utilize the internal ticketing system to log all requests and activities.
Take ownership of Customer Service incidents and work to successfully
Escalate issues as needed.
Other duties assigned.
Excellent written communication
Experience in a customer support environment
Preferably with customer service experience in a BPO setting
Experience/Background in supporting online Poker games is required. Poker
know-how will also be accepted.
Amenable to work on a shifting schedule
WFH setup until further notice
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums