New hires are required to report onsite for the first 2 weeks then
transition into a WFH setup. However, please note that all team members are
still expected to go to the office based on business needs (client visits,
company events, project-specific needs, etc.)
Provide customer service support via non-voice, email support & ticketing
for gaming accounts.
Deliver timely, accurate and respectful answers to customers' questions
Utilize the internal ticketing system to log all requests and activities.
Take ownership of Customer Service incidents and work to successfully
Escalate issues as needed.
Other duties assigned.
Excellent written communication
Experience in a customer support environment
Preferably with customer service experience in a BPO setting
Gaming background is a plus
Amenable to work on a shifting schedule
2-week onsite training
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums