Player Support Agent (non-voice)

Keywords Studios
November 28, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

New hires are required to report onsite for the first 2 weeks then transition into a WFH setup. However, please note that all team members are still expected to go to the office based on business needs (client visits, company events, project-specific needs, etc.)

  • Provide customer service support via non-voice, email support & ticketing for gaming accounts.
  • Deliver timely, accurate and respectful answers to customers' questions and issues.
  • Utilize the internal ticketing system to log all requests and activities.
  • Take ownership of Customer Service incidents and work to successfully resolve them.
  • Escalate issues as needed.
  • Other duties assigned.
  • Requirements

  • Excellent written communication
  • Experience in a customer support environment
  • Preferably with customer service experience in a BPO setting
  • Gaming background is a plus
  • Amenable to work on a shifting schedule
  • 2-week onsite training
  • Benefits

  • Non-taxable Allowances
  • Paid Time Offs
  • HMO and Life Insurance
  • Overtime/Holiday/Rest Day Premiums
  • From this employer

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