Imagine more for your career in games!
How about working for a gaming company that is constantly evolving?
Are you looking for an employer who listens to your needs and provides a
casual and supportive working environment?
That's perfect! We might be the answer to your needs. At Keywords Studios
, we understand that not everyone has experience in the gaming field, but if
you're armed with linguistic skills, equipped with passion and willingness to
help others, we want to hear from you!
Keywords Studios has been present on the gaming market for 25 years
now and we are not stopping there! Right now, we are the leading provider
of end-to-end services for the gaming and entertainment industries. We help
our clients bring their stories to life by offering a wide range of solutions,
from art and audio to testing, localization and finally - Player
Engagement. As a Keywords employee, you will have the opportunity to work on
some of the most popular games in the world, standing hand by hand with
players, while also developing your skills and career. You will also be guided
by our Leadership Principles, which define what success looks like at Keywords
and how we can achieve it together. These principles are:
Power of Partnership: We work as one team with our clients and support
them with passion and purpose.
One Keywords: We use our global network and local studios to deliver
efficient and high-quality services by working as one team.
Raise the Game: We innovate and improve to help our clients and the
Embrace an Open World: We value diversity and inclusivity in our
global community and create world-class entertainment.
Trust Through Transparency: We communicate and act with honesty,
integrity and accountability.
If you share these values and want to join our growing network of studios,
apply now and become part of the Keywords family.
What will be your daily tasks? As a Player Support Agent:
You will provide top-notch assistance to our players by solving their
queries about the game and providing excellent customer service.
You'll be using your investigative skills and working with our ticketing
system to help players with their game-related issues. You'll be
responding to their inquiries through email and chat, but don't worry,
you won't be taking any phone calls!
Collaboration is essential in this role. You'll work closely with our
internal teams to assist with project-related requests and provide
feedback to their development team. You will be the voice of the product
and the ear on the ground.
You are an ideal candidate for this position if:
You have excellent Brazilian-Portuguese language skills , especially
in writing. You can communicate fluently and confidently in Brazilian-
Portuguese at a C1-C2 level.
You are proficient in English and can use it daily to interact with
your colleagues. Keywords is a global and diverse company, so English is
the common language for collaboration.
You are located in Armenia.
You are familiar with either MS Office or Google Suite apps and can use
You are ready to work full-time, 5 days a week, which may include weekend-
days (Saturday and Sunday) as well as shifts availability.
Optionally, it would be great if:
You have some previous experience in Customer Service, but it's not ‘a
must', as we provide a full training.
You are passionate about video games - this can make your job a lot more
enjoyable for you, however it is not crucial.
What do we offer?
Possibility to work from home.
The opportunity to gain valuable experience by collaborating with
people from all over the world and working on exciting projects.
Virtual company parties, plenty of activities and competitions with
Professional development opportunities with our online platform,
training sessions and internal vacancies.
The unique chance to take a look behind the scenes of the gaming
industry and collaborate with people from all over the world!
The steps of our recruitment process:
Online language assessment (Brazilian-Portuguese and English) to better evaluate your written skills - you'll receive an invitation email on your inbox.
Interview via MS Teams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
Our recruitment process is fully online and remote. If you're interested in
joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!