Player Support Agent (Email Support)

· Deliver timely, accurate and respectful answers to customers' questions and issues

· Utilize the internal ticketing system to log all requests and activities

· Take ownership of Customer Service incidents and work to successfully resolve them

· Escalate issues as needed

· Other duties assigned

Requirements

· Excellent written and spoken English communication skills

· Preferably with customer service experience in a BPO/call center setting

· Ability to quickly learn customer service-based tools and techniques

· Gaming background is a plus, preferably with experience playing battle royale games

· Amenable to work on shifting schedules

· Fresh Graduates are welcome to apply

Benefits