Imagine more for your career with Keywords Studios!
Are you looking for a job where you can make the best use of your Vietnamese
linguistic skills and start a career in the fascinating gaming industry?
Then we are a match! Here's a possibility to join our team as a Player
Support Agent with Vietnamese!
WHY KEYWORDS STUDIOS?
25 years of presence in the gaming industry
70+ studios across the globe
12,000+ talented individuals
24 of the top 25 game clients
TOP 15 of Poland's best employers in the IT industry in 2023 - the
recognition for Sperasoft - a Keywords studio in Poland.
But we're just getting started!
The majority of the best video games developers and publishers in the world
can take advantage of our services in the creation of graphic art assets,
customer support, game development, audio, marketing, testing and
localization. The Player Support unit is now one of Keywords Studios'
fastest-growing Service Lines. Our commitment to Imagine More , driven
by cutting-edge technologies, has enabled us to deliver exceptional services
and stay at the forefront of the gaming industry.
What do we offer?
Keywords Studios is dedicated to following a well-established Equal
Opportunities Policy. We endeavor to create a workplace, which provides for
equal opportunities for all employees and potential employees.
Extensive Medical insurance provided by Medicover and their
partner network in Romania.
Days off for special personal events, according to the Internal
Regulations, e.g. marriage, childbirth, compassionate leave and exams days
off for obtaining professionally relevant certifications.
A monthly allowance of 650 RON which you will be able to use for a
wide range of benefits , that are relevant to you: medical/dental
services for you and/or your family members, access to sports clubs, meal
tickets, private pension, personal development courses (e.g. IT,
accounting, finance, HR, foreign languages, driving courses), tourism in
Romania, public transportation subscription, gifts, utility or
phone/Internet bills, access to cultural events, etc.
Learning & Development to help you reach your true maximum potential
by providing access to training and digital resources relevant for your
area of expertise.
Your mission as a Player Support Agent
Players want the best. They want breathtaking experiences with innovative and
immersive gameplay. They want customer support that treats them like a human
being and gets straight to their issue. And a functioning player support
service, with global capability and flexible supply, is key to this. Your
mission will be to assist the players and handle game-related questions to
help them make the best of their gaming experience!
What will you be doing in this role?
Providing gamers with an excellent customer support experience ,
helping them with problems they run across while playing and answering
their queries about games.
Using your investigation skills , respond to players' inquiries
submitted through a ticketing system.
Supporting players through e-mail and / or chat. No phone calls,
Collaborating with our internal teams with project-related requests.
You'll have the chance to provide the client's development team with
valuable feedback and insights from the players' perspective to improve
the game itself.
Playing video games is not a requirement for this job. But if you do enjoy
them in your free time, we would love to hear about it.
This position might be a good fit for you if:
You are fluent in Vietnamese. C1-C2 Vietnamese mastery would be the
best, with an emphasis on written communication skills.
You feel comfortable using English on a daily basis. Keywords is an
international and multilingual company, so English will be the everyday
language for communication with your colleagues.
You are based in Romania.
You know your way around either MS Office or Google Suite apps.
You are available to work full-time, 5 days a week which may include
weekend-days (Saturday and/or Sunday) as well as shifts
Nice-to-have, but not mandatory:
Previous experience in Customer Service (remote or on-site/retail) is a
plus, but not essential, as full training is provided.
You don't need to be a gamer to apply for this position, but interest in
video games can be your advantage.
Our culture & values
People that work at Keywords are truly talented, creative and committed.
Human talent is our most valuable resource and as a business we thrive on
diversity, celebrate uniqueness, appreciate different cultures and we work as
ONE TEAM. We provide a respectful, inclusive, but at the same time - casual
and supportive working environment. If you'd like to visit our office, you're
more than free to enjoy video games with your colleagues in our chill-out
zone. What's more, we empower people to perform to the best of their abilities
with our “can-do” attitude. This is what makes us Keywordians.
The steps of our recruitment process:
Online written language assessment (Vietnamese and English) - you'll receive an invitation email on your inbox.
Interview via MSTeams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
Sounds exciting? Don't hesitate to apply! Your journey in the video games
industry starts here...