Player Support Agent (C1-C2 Vietnamese) REMOTE - Video Games

Keywords Studios
September 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Imagine more for your career with Keywords Studios!

Are you looking for a job where you can make the best use of your Vietnamese linguistic skills and start a career in the fascinating gaming industry? Then we are a match! Here's a possibility to join our team as a Player Support Agent with Vietnamese!

  • 25 years of presence in the gaming industry
  • 25+ countries
  • 70+ studios across the globe
  • 12,000+ talented individuals
  • 24 of the top 25 game clients
  • TOP 15 of Poland's best employers in the IT industry in 2023 - the recognition for Sperasoft - a Keywords studio in Poland.
  • But we're just getting started!

    The majority of the best video games developers and publishers in the world can take advantage of our services in the creation of graphic art assets, customer support, game development, audio, marketing, testing and localization. The Player Support unit is now one of Keywords Studios' fastest-growing Service Lines. Our commitment to Imagine More , driven by cutting-edge technologies, has enabled us to deliver exceptional services and stay at the forefront of the gaming industry.

    Why should you join us? Because we offer:
  • Employment contract.
  • Remote work with the possibility to visit our brand-new office at the Global Office Park in Katowice! (PS. We even have a slide...)
  • Computer equipment necessary for working from home.
  • Attractive benefits package including: private medical care (Medicover), a subsidy for glasses and the Wellbee support service with psychological consultations.
  • MyBenefit cafeteria system - with 150 points/month for thousands of offers like: gastronomy, sports (e.g. Multisport card ), tourism, culture or leisure.
  • Professional development opportunities : online learning platform (Player Support Learner's Guild), training sessions and a chance to grow within our structure - open vacancies exclusively for internal candidates.
  • Employee referral program - make an impact by inviting your friends to become fellow Keywordians and get the prize!
  • Company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family.
  • Plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
  • The unique chance to take a look behind the scenes of the gaming industry , the opportunity to gain valuable experience by collaborating with people from all over the world!
  • Your mission as a Player Support Agent

    Players want the best. They want breathtaking experiences with innovative and immersive gameplay. They want customer support that treats them like a human being and gets straight to their issue. And a functioning player support service, with global capability and flexible supply, is key to this. Your mission will be to assist the players and handle game-related questions to help them make the best of their gaming experience!

    What will you be doing in this role?
  • Providing gamers with an excellent customer support experience , helping them with problems they run across while playing and answering their queries about games.
  • Using your investigation skills , respond to players' inquiries submitted through a ticketing system.
  • Supporting players through e-mail and / or chat. No phone calls, don't worry!
  • Collaborating with our internal teams with project-related requests. You'll have the chance to provide the client's development team with valuable feedback and insights from the players' perspective to improve the game itself.
  • Playing video games is not a requirement for this job. But if you do enjoy them in your free time, we would love to hear about it.
  • This position might be a good fit for you if:
  • You are fluent in Vietnamese. C1-C2 Vietnamese mastery would be the best, with an emphasis on written communication skills.
  • You feel comfortable using English on a daily basis. Keywords is an international and multilingual company, so English will be the everyday language for communication with your colleagues.
  • You are based in Poland.
  • You know your way around either MS Office or Google Suite apps.
  • You are available to work full-time, 5 days a week which may include weekend-days (Saturday and/or Sunday) as well as shifts availability.
  • Nice-to-have, but not mandatory:
  • Previous experience in Customer Service (remote or on-site/retail) is a plus, but not essential, as full training is provided.
  • You don't need to be a gamer to apply for this position, but interest in video games can be your advantage.
  • Our culture & values

    People that work at Keywords are truly talented, creative and committed. Human talent is our most valuable resource and as a business we thrive on diversity, celebrate uniqueness, appreciate different cultures and we work as ONE TEAM. We provide a respectful, inclusive, but at the same time - casual and supportive working environment. If you'd like to visit our office, you're more than free to enjoy video games with your colleagues in our chill-out zone. What's more, we empower people to perform to the best of their abilities with our “can-do” attitude. This is what makes us Keywordians.

    The steps of our recruitment process:
  • Online written language assessment (Vietnamese and English) - you'll receive an invitation email on your inbox.
  • Interview via MSTeams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
  • Sounds exciting? Don't hesitate to apply! Your journey in the video games industry starts here..


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