Imagine more with Keywords Studios!
Keywords Studios continues to build world leading capabilities in services
that video game and similar interactive content creators need. We stand
shoulder to shoulder with our clients working as their external partner,
providing access to our teams of experts where and when needed.
People who work at Keywords are passionate, talented, committed, and
resourceful. Human talent is our most valuable resource and as a business,
we thrive on diversity, celebrate uniqueness and work as teams whether we
are physically together in one of our 70+ studios around the world or working
Keywords now have an exciting opportunity for an Account Manager to be a
part of our Global Organization supporting our key customers focused on
retention and growth.
This exciting role will give the successful individual the opportunity to
influence and lead a critical element of our growing business , taking us
to the next level of our strategic growth plans.
As a Player Engagement Account Manager you will:
Retain and grow a set of strategic accounts.
Own Account Strategy and Execution working closely with other team
members as needed.
Monitor product adoption trends and KPIs in close cooperation with the
Customer Success Manager and Operations Manager, and develop strategic
plans to drive growth and maximize immediate and long-term ROI for a
list of strategic accounts.
Identify future growth opportunities, ideating around a growth roadmap
Perform mapping of the Accounts to identify growth opportunities and
drive increased consumption across Keywords services.
Build long-term relationships with key decision makers on the
customer's side, and educate them on the value of the end to end solution.
Identify, build, and manage relationships with Executive Sponsors and key
Build and maintain Champions working closely with internal team members.
Act as an ambassador of the customer's business goals and expectations
, and highlight challenges and risks to key internal stakeholders.
Be in the know at all times when it comes to key account indicators
including customer satisfaction, business goals, strategic objectives and
potential risks and have a plan of action.
Be responsible for the Player Engagement Service Line revenue target.
Collaborate closely with the Service Line Director to ensure targets
are met and opportunities are maximized.
Drive individual sales effort to key customers of the Service Line (by
working in conjunction with Client Partners and Sales team).
Develop and deliver a sales strategy for the Service Line , with
Client Partners and Salespeople, that meets the Service Line target.
Be the subject matter expert on capacities, pricing, solutions, RFPs and
final negotiations , to ensure deals meet both revenue and margin
Ensure Service Line revenue forecasting is accurate and up-to-date,
reporting on key metrics through monthly and quarterly reports.
As a trusted advisor, you will be managing Service Line Client
interactions to ensure existing Client revenue is safeguarded and long
lasting strong relationships are maintained.
Your Core Competencies:
Strong experience in successfully delivering client-centric solutions.
Track record of delivering increased revenue per client.
Networking and Relationship Building with the ability to successfully deal
with large multinational clients.
Creative and innovative thinking.
Development and ongoing learning.
Research and analysis.
Strong negotiating skills.
Energy and stress management.
Strong interpersonal and presentation skills, along with the ability to
communicate effectively with others at all levels of the organization.
Accountability and dependability with the ability to work independently
and as part of a team.
Degree or Masters in business, sales, marketing or other related
3 or more years of experience ideally in international games or
technical services industries.
Proven experience in successfully managing Player Support Service Line
Strong understanding of the components of successful client relationships.
Deep understanding of key metrics for companies in the games and
interactive media industries.
Strong understanding of market trends, competitor activities, industry
dynamics and customer direction.
High attention to detail and ability to deliver under pressure and to
Excellence in listening, negotiation and presentation skills.
Superb written and verbal communication skills.
High competency with SalesForce.com.
Willingness to travel as required.
Strong client relationship process skills - establishing clear
expectations, setting objectives and bringing multiple parties together to
drive key initiatives for the account.
Ability to collaborate across cultures and exercise influence at senior
levels to build alignment around a common vision.
Experience in identifying, solving and articulating complex business and
goals for customers.
Great collaboration and communication skills, seeking help from teammates
to accomplish goals.
Relentless and persistent advocate for customers that “gets stuff done”
and fast to respond.
Why should you join us? Because we offer:
100% remote work
Professional development opportunities e.g. online learning platform
(Player Support Learner's Guild), training sessions, a chance to grow
within our structure - open vacancies exclusively for internal candidates.
Virtual company parties with lots of attractions and fun.
Plenty of activities, competitions and even gaming tournaments for
employees with awards + occasional company gifts!
The unique chance to work in the dynamically developing gaming company,
with the special opportunity to collaborate with people from all over the
Our recruitment process is fully online and remote. Thank you for your
patience and understanding as we review every application carefully. Our
recruitment team will contact you as soon as they can to let you know about
the status of your candidacy.
If you're interested in applying for this role, we highly encourage you to
fill the application form and to send your resume ASAP!