Riot's People team exists to help Rioters make better decisions around its
talent. We bring our expertise to all of those typical HR activities such as
hiring, onboarding, development, diversity and inclusion, performance
management, benefits, perks, compensation, big events, labor relations, off-
boarding so that all Rioters can flourish.
As a People Shared Services Specialist , reporting to the Supervisor,
People Shared Services, you will act as an escalation point for complex Rioter
questions, as well as challenging people processes, while also acting as a key
contributor to redefining Rioter life-cycle events (onboarding & termination
flows, internal transfers, etc.) to both simplify the experience for Rioters
while also introducing greater efficiencies for the People team.
Responsibilities:
Serves as a Subject Matter Expert for the responsible country.
Support Tier 1 and Tier 2 escalations / questions and resolve and respond
to Rioter inquiries by email, case management, and in-person.
Act as primary point of contact for embedded Enterprise colleagues
(HRBPs, Finance, Legal and TA teams) to ensure business processes are
well-maintained and completed.
Input and audit transactions within HR systems related to: on-boarding,
off-boarding, transfers, job change, payroll, and benefits changes.
Troubleshoot standard technical issues within our HR systems with little
to no assistance and act as HR systems subject matter expert for HRBPs,
COEs, Rioters and team members.
Perform regular audits to ensure data integrity in our HR Systems at all
times.
Manage rioters' benefits with external vendors.
Manage monthly payroll process and tax reporting with support from local
payroll vendor.
Facilitate in-bound relocation process with support from global relocation
vendor.
Facilitate work visa application, renewal and termination process with
support from local/global immigration vendor.
Work closely with HR consultant to ensure that Riot is compliant with the
local regulations.
Liaise with government boards to fulfill HR specific statutory reporting
requirements.
Upload and maintain electronic personnel records for all Rioters.
Participate in the review, execution and implementation of process
improvements projects.
Meet performance and service level metrics for timeliness & accuracy.
Required Qualifications:
General Education Degree
4+ years in HR Operations, or similar HR role
2+ years using cloud-based HRIS (Workday or similar)
Background working with HR teams and professionals (HRBPs, Total Rewards,
Recruiters)
Fluent in English and local language (Korean)
Ability to manage sensitive data and information
Experience in managing local payroll
High degree of detail orientation
Desired Qualifications:
Background operating in an HR Shared Service environment
Experience with Google Suite, Greenhouse and Workday is a plus
Familiarity with local employment laws
Experience with Shiftee timekeeping system preferred
For this role, you'll find success through craft expertise, a collaborative
spirit, and choices that focus on your fellow Rioters, who are the customers
of your work. Being a dedicated fan of games is not necessary for this
position!