Planning
- Define the scope of the project in collaboration with Management. This includes file analysis using memoQ, scheduling, quote creation and GM forecasting.
- Liaises with other PTW studios to ensure scoping's go back to the sales team in a timely manner (takes ownership of the negotiations with other PTW studios)
- Create a schedule for project completion that effectively allocates the available resources to ensure profitability margins are met.
- Review the project schedule with Management and other staff that will be affected by project activities; revise and update the schedule and resourcing needs as required
- Evaluate project risks and propose mitigation plans
Production
- Maintains a good working relationship with customers
- Establishes and oversees all the operations involved in the smooth and successful completion of each project phase
- Share resource requirements with Snr. Project Managers
- Ensure adequate resourcing of the project, including a mix of in-house and in-territory/overseas linguists.
- Ensure that projects are delivered on time and within budget
- Establish a clear communication workflow with customers and stakeholders to keep them updated on progress and make them aware of any potential risks.
- Be the main point of contact (internally and externally) for designated projects (normally those belonging to the allocated client account)
- Effectively use all forms of communication available (email, skype, phone, etc)
- Keep all records for the project up to date
Team Management
- Maintains discipline (ensuring that the teams are adhering to the company policies and act appropriately within company premises).
- Proactively manages different personalities (ensure that there are no conflicts inside the teams and deal with arising conflicts appropriately).
- Train new members of staff as required.
- Review the quality of the work on the project on a regular basis to ensure that it meets the required standards.
- Provide support to direct reports to ensure their working conditions are adequate and liaise with other departments to ensure capacity plans are in place
Financial Control
- Takes responsibility for the gross margin of the project and is aware at all times of the projected gross margin.
- Schedules and resources the projects to maximize gross margin without unduly sacrificing quality.
- Have ownership of the invoicing process for the projects, both related to Receivables and Payables.
Other
- Is responsive in email and chat communications, ensuring clarity in all messages sent.
- Build effective relationships with internal teams to aid the growth of the translation business line (LQA, Sales and HR).
- Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team.
- Adhere to the company IT and HR procedures and ensure the compliance of the team.
- Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Requirements