Imagine more for your career!
Keywords Studios has been in the game for over 25 years now. We help to
create the best gaming experiences for over 3 billion players worldwide.
We are always there to lend a hand to video games developers and publishers by
offering a wide range of solutions: from art and audio to testing,
localization and finally - Player Support - which is one of the
fastest-growing Service Lines at Keywords Studios. We are Trailblazers and
Experts who assist the world's best game development studios with providing
technical support to the players, while they are creating mind-blowing game
experiences. By delivering outstanding customer services, Keywords Studios is
making sure that gamers stay happy and hooked. As 12,000+ Keywordians we
imagine more … for our clients, teams, projects and careers. Together we
have the power to unlock the potential of gaming and beyond. We don't wait for
a positive change to happen - we make it happen. So today, we invite you to
join our wonderful team!
About your mission
Your primary responsibility will be to maintain and revise a language
dictionary, ensuring accurate and context-based classifications. You will
leverage your knowledge of the language and associated culture to update the
dictionary & rule book and adapt them to the evolving trends in natural
language use. By incorporating feedback and analyzing data, you will
contribute to the continuous improvement of language rules and
classifications. Your role will play a vital part in maintaining the accuracy
and relevance of the language dictionary in line with the evolving linguistic
What will be your daily duties? As a Language Specialist & Auditor you
Maintain language dictionaries and rule databases for accurate and
context-based classifications, leveraging language and cultural knowledge.
Stay updated on Internet lingo and natural speech evolution in the
Categorize terms, sentences, and patterns according to agreed-upon
Incorporate feedback to continuously evolve language rules.
Build rules and groupings of words based on semantic and morphological
Review data to ensure accurate classification and make necessary rule
Analyze data to identify trends and develop plans for classification
Add vocabulary based on requests, feedback, global issues, current events,
and emerging trends.
Perform audits and labeling to assist in AI training and data analysis.
Collaborate with project stakeholders to address questions and community-
Contribute to the development of new methods for detecting content aimed
at circumventing content moderation.
You are an ideal candidate for this position if:
You have excellent Dutch or Arabic language skills , especially in
writing. You can communicate fluently and confidently in Dutch or Arabic
at a C1-C2 level.
You have excellent English language skills (both written and spoken)
and can use it daily to interact with your colleagues. Keywords is a
global and diverse company, so English is the common language for
You are located in Poland.
You are familiar with Microsoft Office Suite and Google Suite apps and
can use them effectively.
You are communicative and outgoing, so you like to share your ideas with
You enjoy working in a team, but are autonomous and capable of driving
your own work as well.
You have strong critical thinking & decision-making skills.
You understand that Trust & Safety roles imply being exposed to unpleasant
content at times.
You are ready to work full-time, 5 days a week, which may include
different shifts (afternoon/evening).
Work experience requirements:
Proficient understanding and communication of grammar, syntax, and
cultural specificities governing the usage of the language.
Ability to develop and execute plans autonomously, adhering to constrained
Skill in researching and documenting pertinent cultural information into a
knowledge repository, with a particular enjoyment for research-related
Capable of presenting observations and information in a clear and
digestible format through reports, presentations, and documents.
Persistent and creative problem-solving abilities.
Proficiency in languages other than Dutch or Arabic and English.
Additional experience in moderation, either professionally or as a hobby.
Experience and interest in video games with a preference for multiplayer
games, and active participation in community activities such as clans,
leagues, or guilds.
Studies in cultural fields for the locale, such as sociology, ethics,
education, anthropology, etc., are advantageous.
Bonus points for experiences in inclusivity, child protection, and legal
What do we offer?
We propose an employment contract.
We want you to work comfortably - so we offer remote work with
necessary equipment and the possibility of visiting our brand-new office
at the Global Office Park in Katowice! (PS. Did we mention we even have
We want you to stay healthy and happy - so we offer the attractive
benefits package including: private medical care option with Medicover,
MyBenefit system, Multisport card, a subsidy for glasses and the Wellbee
support service with psychological consultations.
We want you to grow with us - so we offer professional development
opportunities e.g. online learning platform, training sessions and open
vacancies exclusively for internal candidates.
We want you to make an impact - so we have the Employee referral
program - you can invite your friend to become a fellow Keywordian and get
We want you to have fun - so we organize company parties with
delicious food and lots of attractions at Global Office Park - last year
we organized i.a. End-Of-Year Party, Halloween and Open Day for our
friends & family. We also prepare plenty of activities, competitions and
even gaming tournaments for employees with awards + occasional company
We want you to be a part of our community - so we offer the unique
chance to take a look behind the scenes of the gaming industry and the
opportunity to gain valuable experience by collaborating with people from
all over the world!
Phases of our recruitment journey:
You send us your application with the resume.
After reviewing your candidacy, we invite you to our online language assessment (Dutch or Arabic and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
If you successfully pass the test - we'll invite you for the online Interview via MS Teams with one of our recruiters. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each
application and review every candidate individually. Our recruitment team will
get back to you as soon as they can to inform you about the status of your
candidacy. If you're interested in joining our team, we highly encourage you
That would be it from us - now we are waiting for your move!