IT Support Lead

Bungie is looking for a talented IT Support Lead. You will be assisting in the management of the IT support team working on our world class games. Bungie's IT support team is a growing group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has a proven leadership skills, and a hunger for expanding their technical breadth. We often tread the razor's edge on new technology adoption, so adaptability and a strong desire to research, investigate and find unique solutions is a must.

RESPONSIBILITIES

Works with department manager to ensure SLA standards are met through KPIs

Participates in phone screens and hiring loops, providing input on hiring decisions

Assists department leads or manager with goal setting

Provides mentorship and guidance to ensure reports are improving within their role

Provides business continuity when ITS manager is unavailable

Partners with Support Coordinators to ensure high quality service delivery

Represents the department during internal and cross-team meetings

Reviews initial drafts of technical documentation and provides feedback

Provides guidance on prioritization of work for direct reports

Conducts performance reviews for direct reports and provides input to department manager on employee performance

Manages scheduling and time card management for direct reports

Regularly monitors employee morale and raises concerns to senior management

Provides technical mentorship and guidance for department team members

Assists in and staffs IT project tasks

Acts as first point of escalation to ITS on technical issues and emergent work

Delivers support for studio systems and applications

REQUIRED SKILLS

Strong project management skills: Building and maintaining work backlogs; tracking, scheduling, and driving projects to completion

Strong written and oral communication skills. Ability to deliver presentations and team-wide communications

Demonstrable experience fostering teamwork and building high functioning teams

Skill in exercising a high degree of initiative, judgment, discretion and decision making to achieve team objectives; with an ability to problem solve and facilitate solutions with limited direction

Experience mentoring team members

Strong Customer Service Experience and Attitude

Proven experience in rapidly learning new methods and processes and adapting them to both routine and critical business needs

Strong facilitation and conflict resolution skills. Ability to drive high- value meetings through challenging discussions and build clear action items and accountability

Possessing a high degree of emotional intelligence

Strong problem-solving skills. Proven ability to understand, simplify, and solve any problems in a fast-paced and constantly evolving environment

Stays current with emerging technology trends

NICE-TO-HAVE SKILLS

Experience with Jira, or other similar project management tools

Experience in IT leadership

Bachelor in Computer Science or Engineering or Similar

Experience with agile/scrum development processes and tools

Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly).

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.

In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

Bellevue Pay Range

$84,000—$101,000 USD

Bungie full-time (non-contract) employees in the U.S. also receive:

20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position

10 paid Floating Days annually, prorated in the first year of employment based on start date

10 paid Bungie-observed holidays annually

One hour of Paid Sick Time (PST) for every 30 hours worked

Contract and International FTE employees receive competitive benefits through their relevant contracting agency.

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie's remote policy is subject to change at the company's discretion.