IT Solutions Architect - End User Experience

October 02, 2023
Offerd Salary:$166,000—$195,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Bungie is seeking a Solutions Architect with a focus on End User Experience (EUX), and a keen eye towards endpoint management and remote user experience solutions, who is able to provide direction and guidance to Engineering SMEs in those areas. Are you passionate about end user experience and solving complex problems? Can you help our teams evolve EUX for our hybrid and remote future? We need you to join our Bungie IT Engineering Team, so we can empower the teams creating our world class games!

As a Solutions Architect at Bungie, you will architect, implement and support technology solutions for our studio & datacenter operations, global partner integrations and customer facing production systems. You will work with our internal business partners to drive the strategy of our end user experience across Bungie. While this role is not a direct people manager, you'll provide technical area leadership to a team of highly experienced IT engineers and administrators to continuously improve and evolve our technology infrastructures to ensure Bungie remains at the pinnacle as an entertainment company.

Successful candidates must be a seasoned & experienced professional, have a drive for excellence, solid work ethic, strong ability to mentor others, be able to resolve a wide range of issues in creative ways, possess solid project management skills, be highly organized and have the communication skills to work with and influence technical and non-technical people alike.


  • Technical lead for team designing and maintaining remote access and endpoint management systems
  • Collaborating with our Information Security team on cross-functional initiatives and investigations as necessary
  • Work with team member to design, deploy, and help maintain remote access solutions for our hybrid and remote workforce
  • Work with team member to design, deploy, and help maintain endpoint management systems for corporate devices and BYOD scenarios
  • Collaborates with department or team leads to work on complex issues or projects within their platform ecosystem(s)
  • Setting discipline specific IT standards and procedures for studio or production environments, based on studio or department technical vision
  • Contributes to policy and vision creation in area of expertise, including plans for support and operations
  • Work with team members to troubleshoot complex issues and work with lower tier support on escalations
  • Assist with ongoing training for our Support teams
  • Investigate and keep up with new technology to identify where our projects and environments can benefit from its use
  • Maintain documentation of systems and processes
  • Provide EUX after hours escalation assistance as the highest escalation point for sub-discipline related issues

  • Experience in leading technical deployment aspects of a hybridremote workplace transformation
  • Experience deploying and managing virtual desktop infrastructure
  • Design, Implementing, and administering remote workstation and application solutions
  • Collaborates with department or team leads to work on complex issues or projects within their platform ecosystem(s)
  • Work with team members to troubleshoot complex issues and work with support on escalations
  • Managing high complexity projects with multiple team members and stakeholders
  • Knowledge of datacenter and live production best practices and experience working in live high availability customer facing production environments
  • Working with multiple vendors to select and test new technology

  • Experience with BYOD/Guest Wireless registration systems
  • Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly).

    This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.

    In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

    Bellevue Pay Range

    $166,000—$195,000 USD

    Bungie full-time (non-contract) employees in the U.S. also receive:

  • 20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position
  • 10 paid Floating Days annually, prorated in the first year of employment based on start date
  • 10 paid Bungie-observed holidays annually
  • One hour of Paid Sick Time (PST) for every 30 hours worked
  • Contract and International FTE employees receive competitive benefits through their relevant contracting agency.

    So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

    Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie's remote policy is subject to change at the company's discretion.

    From this employer

    Recent blogs

    Recent news