IT Service Delivery Manager

The IT Service Delivery Manager is responsible for ensuring services are being seamlessly delivered to the organization. They oversee a variety of tasks and programs, including leading special project teams, tracking metrics such as KPIs and SLAs, rectify collaboration, process, or reliability issues, monitoring progress, and ensuring service levels are being met. The IT Service Delivery Manager will develop and drive a vulnerability remediation and management program across the IT Organization, facilitating remediation work by organizing and presenting the highest priorities, sometimes researching solutions to implement. Bungie's need for this role has developed with the extreme growth of our IT organization, in response to Bungie's acceleration and growth. Our IT Organization is responsible for more services and products than ever before, with a growing client base internally, and externally to Bungie. In addition, our partnership with Sony requires additional resources dedicated to remediating the backlog of vulnerabilities, improving our processes, a focus on integration, globalization, and the ability to scale rapidly.

RESPONSIBILITIES

REQUIRED SKILLS

NICE-TO-HAVE SKILLS

Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly).

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.

In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

Bellevue Pay Range

$137,000—$161,000 USD

Bungie full-time (non-contract) employees in the U.S. also receive:

Contract and International FTE employees receive competitive benefits through their relevant contracting agency.

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie's remote policy is subject to change at the company's discretion.