Due to COVID-19, we are currently offering temporary remote positions.
However, in order to be eligible, you must already live in the Montreal area
and you must be available to come to work in our office if the project
requires it.
We have been pioneers & leaders in the Player Support field for over 15 years.
We are one of the premier international providers of services for companies
that publish and develop MMOs, virtual worlds, social games, casual games,
mobile games and transmedia content. We also provide services for online
payment and virtual goods providers.
RESPONSIBILITIES:
Reviewing all incoming community interactions on different social media
platforms.
Moderating any prohibited and/or inappropriate content found therein.
Reviewing in-game chats and user-generated content for any prohibited
and/or inappropriate content.
Escalating Real-Life Threats as needed.
Ability to make justifiable judgement calls in regards to debatable
content and edge case scenarios.
Requirements
Bilingual in German and English (spoken and written)
Passion for video gaming and customer service.
Comfortable with using VR devices.
Excellent communication and writing skills.
Fluent in English.
Ability to juggle multiple tasks while managing your time efficiently.
Good attendance rate and attention to details.
Being fast, albeit thorough, reading skills.
Experience in a relevant, similar, or related field (an asset).
Be up-to-date with the latest trends within the online community.
Note that this position requires full-time availability. Morning, day or
evening shift to fill. At least one weekend shift is mandatory.
The chosen candidate must either be a Canadian citizen, a permanent resident
or a Temporary Foreign Worker with an Open Work permit or in the process of
requesting a Working Holiday Visa
Benefits
Full-time schedule, plus employee benefits, including health and dental
care, when eligible.
CAD $18.20-$21.20 per hour (depending on shift)
Partnerships with STM, Telus, and BIXI (among others).
Employee Assistance Program.
We look forward to hearing from you!