Game Community Manager (Junior)

Company Description

Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,600 people worldwide. Every month, 70 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Job Description

We have an exciting opportunity for a Junior Game Community Manager to integrate our team of community experts working on Disney Dreamlight Valley.

As a Junior Game Community Manager, you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for Disney Dreamlight Valley players around the world.

In this role, you will support your Game Community Team in fostering healthy & thriving communities for your game. Your key responsibilities will be interfacing with & understanding your game's communities, in order to keep them entertained, engaged with the game, & cared for. As well as advocating for opportunities suggested by players to continuously keep improving their gaming experience.

PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game's lifecycle. Also, it is needless to say that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm.

JOB SCOPE & RESPONSIBILITIES:

Community Moderation & proactive engagement – 60%:

Take ownership of the moderation & engagement strategy for the game: continuously improving the approach for the game by testing out new grounds & activities.

Establishing community performance targets in terms of: overall coverage, reply times, community CSAT, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance

Relaying customer care related issues to the appropriate team(s) & managing community expectations with regards to customer care related issues

Reporting back to game management on community feedback on a bi-weekly basis

Keeping the game community hubs as safe as possible: by enforcing platform rules, applying community code of conduct, utilizing the processes/tools/guidelines at hand. Keeping track of in-game bans

Building on community response bible, making sure that new topics are addressed & that canned responses are in line with the game's communication approach.

Social Media strategy support – 20%:

Supporting community strategy plans, keeping engagement at the heart of those plans (e.g ensuring there is active moderation & engagement during livestreams or community challenge campaigns).

Track & analyze community & content performance KPIs, draft & share reports on a regular basis.

Conducting benchmarks & trends observations: be a proactive source of ideation for the Game's community team, but also for the game's marketing & management teams.

Project Management – 20%:

Developing editorial content to support the moderation & engagement strategy for the game, with the ultimate goal of keep driving community members back to the game, all the while achieving community performance targets: patch-notes, blogposts, newsletters etc. & report on the performance of this content.

Coordinate UGC programs for their game(s) (e.g Content Creator Program, hashtag challenges, community contributions board etc.) & report on the performance of these initiatives.

Qualifications

Requirements:

Perfectly fluent in English and French, both verbal & written is mandatory.

Demonstrates experience in a similar role for 1+ years.

Understanding of Discord, Reddit, Twitter, Facebook, Instagram and other major social media networks.

Knowledge of stores such as Steam, AppStore, Google Play Store, Windows Store.

Demonstrates excellent interpersonal skills online: ability to listen, converse, entertain online communities. Understanding the basics of social customer support, & how to escalate issues in the most adapted way.

Experience in content development, & community-building initiatives, culture and engagement.

A strong passion for Disney & its multifaceted entertainment realms (Pixar, Lucas Films, Disney Classics etc.).

A gamer at heart: knowledge of game styles and gaming experiences of all kinds, a natural curiosity for the gaming industry and trends

Analytic mind & result-driven thinking

Ability to ideate on creative content (assets & copy).

A friendly style with a positive and proactive attitude.

Attention to details & willingness to learn & grow.

Relationships driven: ability to build credible & trusting relationships in a fast-paced international environment with a broad range of colleagues & collaborators across the company & the world.

Additional Information

Why Join Gameloft?

You are looking for an exceptional experience as part of a company that is in a constant state of growth

You want to work with talented people who are industry pioneers

You want to be part of a global company and meet exceptional and friendly people from all backgrounds and from around the world

Or you are just looking for a wonderful working environment!

What can the Paris HQ offer?

Gameloft is part of a large media group: Vivendi

Permanent contract, full-time position

We offer relocation support from abroad

An exceptional working environment right in the heart of Paris, halfway between Saint-Lazare Station and the Palais Opera Garnier.

Other benefits at Gameloft HQ:

Various fresh fruits at your disposal in the cafeteria will make you go bananas!

Unlimited hot beverages whether you like tea or coffee, and if you like coffee you'll love our Nespresso machine with coffee from all over the world.

Sports: Ping-Pong, football table, virtual football, real football and many more sports through Gymlib at special pricing!

Lunch vouchers, competitive mutual insurance and prudential funds.

Note for non-French citizens: In France, salaried employees receive health insurance, unemployment insurance, etc. We will explain the details if you need to relocate.