A world-class partner to the games industry, trusted to deliver the highest
with passion, expertise and agility
To serve our partners by enhancing the experience of gamers across the world
through our passionate and expert team
Quality, Passion, Agility, Customer Intimacy, Teamwork
Over the last 20 years Universally Speaking has built a reputation as a
trusted partner in supporting studios to make some of the world's greatest
games and applications.
Games are only great when you step forward and bring your best skills to the
team. Are you ready for your challenge?
You will be a managing multiple high performing test teams on the latest
unreleased titles, providing direction, strategy, and oversight for your team.
You'll have a passion to get things right, excellent attention to detail, a
thorough approach, and you're open to learning new skills and working across
departments with multiple colleagues to meet challenging deadlines.
As a Project Manager, you're the key contact for many of our world class
clients, expected to be knowledgeable, pragmatic, and approachable at all
times. You are responsible for making sure we deliver on time, and to the
highest possible standards.
Hours of work
Monday to Friday 3:30pm to 11:30pm
To work in our facilities located in Liverpool City Centre, Renshaw Street.
Establishing and building client relationships via outstanding
communication skills, organisation, and using multiple channels to help
clients reach their goals.
Guaranteeing high standards of delivery and on-time results for a variety
of titles and engagements.
Ensuring all your teams follow the Universally Speaking test process
through the whole project's lifecycle.
Creating and improving workflows and processes in hand with the Head of
FQA to help raise the bar for all aspects of our service.
Reporting on progress through regular KPI updates, reports, daily
meetings, resource management tools, and financial updates.
Discuss with, advise, and produce quotes for clients in partnership with
the Sales team to deliver a wide variety of QA strategies across diverse
Tracking project financial cost and revenue to make sure we hit forecasted
targets and Client budgetary requirements.
Manage your reports directly through regular 1-2-1s, PDPs, and where
required performance management and disciplinary processes.
Lend your experience and guidance to all members of your team to help them
overcome challenges and grow as individuals and a function.
Delegate and organise tasks within your teams, making sure to monitor
through to completion.
Identifying, Assessing, and Mitigating areas of risk prior to and during
Escalate to upper management issues and requests as appropriate to ensure
smooth deliveries and continuous support.
Ensure we hit resource targets and requested team sizes for active
projects shift after shift, by co-ordinating with your Leads and
monitoring staff absence rates closely.
Take on board the team's feedback and guide improvements and enhancements
to the test process.
Speak up for your people when they have concerns or need help.
Support training initiatives as required, and produce high quality
documentation to help standardise around and propagate new ideas.
Knowledge and Skills
Have outstanding written and verbal communication skills in English.
Able to write accurate, unambiguous, and concise documentation.
Naturally adept at engaging with a variety of clients and building strong
Are passionate about video games.
Have extensive experience in software testing and know how to overcome
just about any challenge that could arise.
Thorough knowledge of testing formats (FQA, CQA, Compatibility, UAT and
Knowledge of QA Tools, SDKs, VR/AR platforms, first-party platform
requirements and other standards that affect the FQA service.
Understanding of Client and Internal financial requirements.
Can negotiate with intelligence and pragmatism.
Are a quick learner and highly adaptable.
Have a keen eye for detail.
Have an inquisitive mind.
Are an excellent team player, with the ability to work under pressure
within tight deadlines by organising and making best use of your teams.
Have strong empathy and conflict resolution skills, able to help your
people resolve interpersonal issues before they arise.
Can Lead by example, getting stuck in and showing your team the way when
Can mentor and coach, supporting and training others to be their best.
Are pro-active, tenacious, and enthusiastic.
Have excellent Microsoft Office skills, for example being able to process
data heavy Excel sheets to find reliable intelligence.
Are reliable and able to raise and promote consistent standards in
yourself and others.
Measures of Performance
Client engagements and relationships built and grown.
Written quality, precision, and relevant information provided in all
KPI measures on project progression and output under your control
On time delivery.
Multi-Team co-ordination and communication.
Pro-active support and issue resolution for people under your care.
Knowledge of QA workflow and techniques.
Growth and development of individuals in your care through PDPs and
It's really useful if you have done some of the following but if not, we can
Experience solving rapidly shifting resource challenges across multiple
Established communication patterns with major clients to successful
Awareness of VR and Game industry trends and developments
Been involved in Compatibility & Compliance QA
Used version control software, issue task tracking or project management
Experience in using Jira.
What we we offer you?
Training and support with career goals.
Wellbeing Portal including Live Chat and Support.
Mini Health checks.
Access to Counselling and structured therapy.
Perks and Discounts.
Qualified nurses on hand to offer support on a range of medical or health-
related issues offering practical information and advice.
Social events and celebrations.
Did we mention being part of the team that delivers new unreleased games?
or getting to experience AAA titles prior to release?