Engagement Team Coordinator (Maternity Leave)

Company Description

Are You Looking For a Fun Place to Work? Join The Game!

Joining our game means being part of a top innovator in the gaming field. Gameloft® is a leader in the development and publishing of games, creating them for all digital platforms with an astonishing audience of 80 million monthly users. Our catalog includes every genre and our games are as varied as we are. We operate our own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partner with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®.

We distribute our games in over 100 countries and employ 4,300 people worldwide. We embrace challenges and are always ready for the next big thing. Not convinced yet?

We have partnerships with high schools and universities all over the world and we support their activity by sharing knowledge and mentoring future professionals. We know the importance of knowledge sharing in order to build healthy and smart future generations. We grow talent and we push to be an example for youngsters by regularly hosting seminars for students, workshops for highschoolers and teachers. So, what do you say? Are you ready to be not just another face behind a computer screen, but a Gamelofter working in a supportive environment, who gets involved and gives back to the community?

Job Description

We are looking for a self-motivated, proactive and dynamic person to join our Engagement Marketing team at Gameloft in order to coordinate our Engagement Marketing teams.

As an Engagement Team Coordinator, you would oversee and coordinate all the day-to-day internal operations of the Community Engagement team, implement various strategies to achieve the team's goals, train, coach and offer the needed level of support for the members of the team and also keeping the team motivated to perform.

Responsibilities:

Monitor, measure and analyze the Community team's performance and daily activity on a regular basis and act proficient in improving their efficiency & productivity;

Crafts team's internal documentation, various guides and guidelines related to engagement;

Keeps a strong communication with the team, manager and various stakeholders and provides strategies to improve the team's daily activities;

Detects various performance gaps within the team and helps the team members to reach the required standard of performance;

Trains the newcomers, evaluate them on a weekly/monthly basis, and propose strategies to improve their work;

Masters social management & analytical tools;

Provides training, expertise, recommendations & support about the usage of the tools to various stakeholders;

Configures custom social reports in the systems used;

Involved in different technical/non-technical projects or tests that needs Community Engagement team's attention;

Provides extensive and regular reports based on games & engagement KPIs;

Interprets social & community insights and supports the team's strategies with quantitative & qualitative analyses;

Performs industry benchmarks, various competition analyses related to engagement & prepares presentation deck;

Is able to take charge of sensitive or pressing situations and direct change appropriately;

Proposes internal organizational goals in collaboration with the team's manager;

Maintains a high level of communication with the team and various stakeholders;

Successfully replaces the team's manager during his absence by taking over his duties;

Could carry out other duties as assigned by the manager;

Flexibility and self-adaptation with various associated tasks.

Qualifications

Excellent communication skills, both verbal & written in English;

Demonstrates excellent skills in planning, decision-making, coordinating and organizing the engagement team's internal activity;

Proven work experience as a team coordinator or supervisor;

Critical thinker: knows how to assess a situation & pin-point actions to be taken;

Familiar with Discord, Twitter, Facebook, Instagram, Steam, Stores, TikTok and other social & discussion hubs;

Ability to adapt to a fast-paced environment;

Ability to work accurate and with eye for details;

Open-minded, solutions driven, proactive attitude;

In-depth knowledge of social support, community engagement and social performance metrics;

Innovation - Knows very well the social trends, various KPIs & social metrics, technology and strategies of the online community and feels comfortable to act with confidence;

Initiative - Provides constructive feedback and useful information on his/her own initiative to superiors, team members or various stakeholders. Suggests optimal solutions to improve the current processes & workflows;

Predictability - Take appropriate action before a problem becomes inevitable;

Masters Office tools (e.g. Microsoft suite);

Passion for games and nice to have: a good video game experience (knowledge of game styles and gaming experiences).

Additional Information

Why join us:

You want to be part of an exceptional experience, within a company that is constantly growing!

You want to work with talented people who are industry pioneers!

You want to join a global company and meet great people around the world!

Or, just because you're looking for a fun place to work!

What Gameloft Bucharest can offer you even more?

Hybrid Work (2 days/week from the office);

2 months/year of full remote to work from anywhere you want!

Lunch tickets with the value of 30 RON/day;

Day off for your birthday, your children`s birthday and company's anniversary. Everyone is celebrated!

Short Friday , so you can start your Weekend at 4pm!

Medical subscription package, in partnership with Regina Maria Clinic ;

Flexibility around core studio hours;

Free psychological counseling;

Unique creative and professional work culture that embraces diversity;

Supportive working climate, a team with a free communication style;

Free kickboxing classes;

Bookster (borrow books for free, delivered in the office);

All the usual perks: free coffee, free fruits, relaxation area, free gym at the office.

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