Job Posting Title
CXS ProServices Lead Engagement Manager
We are looking for a Lead Engagement Manager who is passionate about
delivering a high‐level customer service experience to our casino customers
while managing a team through the implementation and upgrade of Aristocrat's
systems products both onsite and remote As a Lead Engagement Manager at Anaxi,
you will be a key contributor in the development of assigned team members and
the successful implementation of assigned projects with Anaxi's casino
partners. The ideal candidate must have strong leadership and organizational
skills, and a strong desire to learn, grow and share their knowledge regarding
all areas of our products. You will play a key role in managing the successful
delivery of our products and services.
You will also be responsible for leading a team of Engagement Managers as they
implement assigned projects with our casino partners. This includes providing
oversite and guidance, training, mentoring, and evaluating project
deliverables and project documentation created by your team. You will also
participate in resource allocation and scheduling with the Manager, Engagement
Management Office, and the Anaxi CXS Delivery team.
What You'll Do
Coordinate the installation of Aristocrat software and hardware products
at customer locations, delivering projects on time, on budget and to the
Communicate directly with customers and third-party vendors during the
lifecycle of a project.
Verify project scope confirming the customer's needs and current systems
Develop a firm timetable for gaming software installation, discuss the
project plan, establish meeting dates, and project milestones.
Conduct weekly project meetings either onsite or via conference calls.
Manage multiple projects simultaneously.
Allocate resources and create team schedules during planning and execution
of a project.
Prepare status reports for Anaxi Stakeholders Executive team documenting
milestone completion or project roadblocks.
Regularly report on the project status to include, but not limited to.
hours used, open issues, project risks, project status, etc.
Identify lessons learned from project implementations and propose
recommendations and workable solutions.
Function as liaison between Anaxi team and property contacts. Resolve
problems/conflicts that occur during project life cycle.
Manage and assist project team members in the planning and execution
phases to ensure adherence to quality, consistency, and other relevant
standards in accordance with Anaxi's Project Management Methodologies.
Complete all required project updates and administrative paperwork within
established EMO SLAs
Work with assigned team members to drive cross-functional execution of
projects from initiation to closure.
Document project milestones, team member tasks and project completion in
Supervisory/People Leadership :
Monitor and manage the development of your direct reports.
Work with EMO Leadership and Anaxi scheduling team to balance resource
Hold recurring team meetings and regular 1:1 meetings with direct reports.
Facilitate weekly EMO team meetings in rotation with fellow Leads and EMO
Provide mentoring and training to other project managers.
Evaluate project deliverables provided by other project managers, giving
feedback and guidance on quality improvements.
Provide team coverage for fellow Leads and EMO Leadership as assigned.
Carry out supervisory responsibilities in accordance with organization's
policies and applicable laws.
Adhere to technical and management escalation guidelines established by
the Engagement Management Office (EMO)
All other duties as assigned.
What We're Looking For
What we would like you to know:
Ability and willingness to travel 75% per month.
Strong familiarity with project management tools, methodologies, and best
Registration and ongoing successful license renewal with the Nevada Gaming
Control Board (NGCB) and/or other gaming jurisdictions in which we
operate is required.
What we would like you to have done:
Position requires a bachelor's degree or its equivalent work experience.
Aristocrat Oasis Master Certification required within 6 months of
Position requires 4 - 7 years of experience in project management within
the industry of casino systems technology, Information Technology, or its
Project Management Professional (PMP) certificate, Certified Associate
in Project Management (CAPM) certificate, Lean Six Sigma, Agile or
similar professional accreditation desirable.
Previous documented supervisory and personnel management experience
Previous experience in the Gaming Industry preferred.
The personal attributes we are looking for:
Excellent communication, interpersonal and negotiation skills.
Ability to make decisions under pressure.
Problem solving skills.
Ability to delegate effectively.
Time management skills
Comfortable teaching, training, and mentoring
Empathetic and compassionate leadership style
Ethical decision-making skills.
Anaxi is Aristocrat Leisure Limited's (ASX:ALL) dedicated online Real Money
Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi
creates destinations where players can enjoy the excitement of online Real
Money Gaming with confidence. Powered by the world's greatest gaming content
and the creativity of over 800 passionate people, Anaxi is on a mission to
become the most trusted name in online RMG, globally. Anaxi: Experience
For more: www. anaxi.com
Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company,
with 7000+ employees worldwide. Our company mission is to “bring joy to life
through the power of play” across a growing range of land-based and digital
entertainment channels every day. Our fast-growing business sits at the
intersection of technology and creativity, with innovation embedded into every
aspect of our business. Aristocrat's business encompasses Aristocrat Gaming -
the World's #1 premium provider of casino games, innovative technology and
customer experience solutions, along with Pixel United, a mobile games
powerhouse. Pixel United boasts three world-leading game publishers in Product
Madness, Plarium and Big Fish Games that collectively entertain millions of
players every day. Our new Real Money Gaming (RMG) business aspires to
become the third global operation within Aristocrat, and the world's go-to
destination for RMG.
All about the Player
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control
Board (NGCB) and/or other gaming jurisdictions in which we operate.
Pay Rate Type: Salary
Our goal is to pay a market competitive salary focusing near the median of our
pay ranges. However, final offers for all positions will be based on several
factors such as experience level, education, skills, work location, and
internal pay equity.