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CUSTOMER SUPPORT
Herzliya,IL
Oversee the Knowledge Specialists quality of reviews, upon KPIs.
Verify the documention and follow-up of these reviews, for improvement
purposes, by establishing a work plan around the tracking of the reviews
Train the KBSs on every new feature and special promotion in the game
and serve as the business focal point for the CS team
Optimise working processes by getting to know the different used
platforms and gathering the CS team requirements on a regular basis
Integrate new CS capabilities and serve as a focal point for our
technological department
Creating daily and ongoing reports that reflects the CS trends
Requirements:
Experience in customer service – a MUST
Working with CRM and back office systems – a MUST
Good interpersonal skills and the ability to work with cross interfaces
Implementation of new systems – a PLUS
Autonomous and self-managed person
Strong analytical and problem-solving abilities.
Ability to work in a fast-paced and dynamic environment.
Knowledge in Service-Now – advantage
English – Native level (both written and spoken)
Playtika Holding Corp. is a leader in interactive entertainment delivering personalized immersive experiences to millions of loyal players across a diverse portfolio of games. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has more than 3,500 employees in offices worldwide including Ramat-Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.
Responsibilities:
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