Customer Support

December 14, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Playtika Holding Corp. is a leader in interactive entertainment delivering personalized immersive experiences to millions of loyal players across a diverse portfolio of games. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has more than 3,500 employees in offices worldwide including Ramat-Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

  • Oversee the Knowledge Specialists quality of reviews, upon KPIs. Verify the documention and follow-up of these reviews, for improvement purposes, by establishing a work plan around the tracking of the reviews
  • Train the KBSs on every new feature and special promotion in the game and serve as the business focal point for the CS team
  • Optimise working processes by getting to know the different used platforms and gathering the CS team requirements on a regular basis
  • Integrate new CS capabilities and serve as a focal point for our technological department
  • Creating daily and ongoing reports that reflects the CS trends
  • Requirements:
  • Experience in customer service – a MUST
  • Working with CRM and back office systems – a MUST
  • Good interpersonal skills and the ability to work with cross interfaces
  • Implementation of new systems – a PLUS
  • Autonomous and self-managed person
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Knowledge in Service-Now – advantage
  • English – Native level (both written and spoken)
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