At Amber, we're always on the hunt for the most talented individuals in the
industry to join our team. We're dedicated to delivering top-notch service to
our customers and know that our employees are key to making that happen. We
offer attractive compensation packages and plenty of chances to grow with us,
and we're always on the lookout for ways to do things better. Our team works
together towards common goals and we value each member's contributions to our
mission of continuous improvement and innovation.
About the role
As a Player Support agent, you will be supporting the players of a Live game,
assisting them with queries regarding account settings, gameplay, purchasing,
basic troubleshooting, and other miscellaneous game-related questions they may
have. Of course, we are not limiting ourselves just to this, as we want to be
as close as we can to the community and listen and gather their valuable
feedback when they reach out to us.
First and foremost, one of our core values is Culture, and this is reflected
in our daily activities. We value each one of our players and we like to
consider ourselves as their trusty friends and be there for them whenever they
need us. We are devoted to giving our partners incomparable services by
demonstrating exceptional quality, understanding cultural differences, and
showing empathy, proactiveness, and resourcefulness.
Provide support and answer inquiries for Live Players.
Gather relevant data from the players, understand the root cause, and
offer personalized solutions.
Constantly keeping yourself updated in terms of
Be in tune with the project's productivity and quality targets.
Carefully check the backlog and report negative trends as soon as
Maintain healthy KPI results on a daily/weekly/monthly basis.
High level of fluency in written and spoken English.
Excellent written and verbal communication skills.
At least 1 year of working experience in customer service, player support,
or contact center.
Hands-on experience with contact center processes, tools, and multilingual
Innovative and passionate about delivering the best user experiences
Ability to diagnose and solve problems with varying complexity, using
multiple tools or knowledge bases.
Must be experienced and comfortable with working in a fast-paced
environment and dealing with constant change.
Video games knowledge.
Technical support experience in a customer-focused role is preferred, but
Slack / Zoom
MS Office Suite
Nice to have:
Ability to work in a multicultural environment.
Game support knowledge.
A fun and dynamic community of artisans where you can make a difference.
Additional Days Off - according to Amber's internal policy.
Professional and friendly work environment.
A competitive compensation package.
Awesome and talented colleagues.
Support from all your teammates.
Access to training and learning programs.