Customer Success Technician

Aristocrat
February 26, 2024
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Summary

At Aristocrat our mission is simple, we create the world's greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.

Our Anaxi Customer Experience Solutions (CXS) team delivers the world's greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.

What You'll Do

As a Customer Success Technician you will be responsible for providing end-to- end technical support across the full Aristocrat gaming software & hardware suite. Part of this role will also have you involved with upcoming projects - this includes onsite work at customer venues along with hardware and software deployment, configuration and enablement.

You will liaise and communicate with internal groups and stakeholders and have a mindset that will enable you to analyse and prioritise issues at hand and escalate issues required.

Key responsibilities include:

  • Provide on-site and off-site pre and post installation support for Aristocrats Venue Management Systems, Applications and Web-based products

  • Build and install software on machines (Electronic Gaming Machines, Workstations, Servers)

  • Manage client interactions utilising our Call Management System (SalesForce)

  • Update tickets with necessary information in line with our service levels and escalate when appropriate to our Senior Engineers

  • Liaise with customers and build strong relationships providing a high level of customer service

  • Liaise and work with internal resources to deliver client requirements i.e., Service Technicians

  • What We're Looking For
  • Epic customer service skills

  • A love of helping people and an appetite to learn

  • Experience in a similar technical support role

  • Experience in the Gaming industry would be highly regarded

  • Combination of software and hardware experience advantageous

  • Experience building and configuring operating system workstations and servers

  • Experience with Salesforce or a similar CMS tool

  • Excellent problem-solving skills

  • Demonstrated organizational skills and an ability to work unsupervised

  • Experience with VMware, Linux & Windows (Server and Workstation) software advantageous

  • We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to work on-site at customer venues from time to time as well as the ability to work from our head office in North Ryde which has free on- site parking or from home.

    #LI-MS1

    Company Summary

    About Anaxi™

    Anaxi is Aristocrat Leisure Limited's (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

    For more: www. anaxi.com

    About Aristocrat

    Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG.

    Our Values
  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

  • Travel Expectations

    Up to 25%

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