The video games industry represents the pinnacle of interactive digital
content. At Keywords Studios we use our passion for games, technology and
media to create a global services platform for video games and beyond.
We aim to become the “go-to” provider of integrated Art Services, Marketing
Services, Game Development Services, Functional QA Testing, Software
Localization Services, Audio Services and Player Support services working
alongside a client base of over 950 clients across the globe.
In the European and UK region, we have more than 20 studios collaborating with
the biggest AAA console games out there and distributed across the Create
(Game dev & art production) and Engage (Marketing services) Service lines.
We are looking for a skilled and enthusiastic Community Manager to join our
team, who will take charge of creating and fostering a vibrant community of
gamers through various channels and will become the voice of our brand.
Responsibilities
Creating engaging content for social media, including copywriting and
occasional asset creation and/or briefing
Supporting and setting up sponsored social media posts and campaigns
Reviewing all incoming community interactions on different social media
platforms and communicating directly with players.
Responding to comments and player queries in a timely manner.
Building in-depth reports on community/social media growth and engagement,
and proposing improvements based on those findings.
Assisting the developer by collating and reporting on player feedback.
Helping foster and maintain a safe and welcoming environment for a game
community.
Moderating discussions and comments following set community guidelines.
Proactively suggesting new ways to grow and care for your community.
Creating and updating corresponding documentation as needed.
Requirements
Minimum of 2 years' experience of community management and social media in
gaming
Excellent written and verbal communication skills in English.
Passionate about video games and social media.
Strong understanding of social media/community management platforms/
channels (Discord, Twitch, Reddit, Instagram, Facebook...)
Expertise with social listening and social management best practices.
Experience managing or moderating a thriving gaming community.
Higher education in marketing, business administration, communication,
adult education, or related fields.
Ability to work in NA time zones, ideally in PDT or close.
Having an strong interest in one or more of the following genres is ideal:
Social simulation and other simulation titles
Sports
RPG and strategy
Tower defense
Collectible card games
Benefits
Competitive salary
Flexible working mode
The opportunity to develop your own skills in a fun, supportive
environment
The opportunity to grow and take on line management
Workplace pension
Volunteer days
Access to Employee Assistant Programme (EAP)
Flexible start times
Group Life Assurance
Group Income Protection
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