BNOC Operations Specialist

Bungie Studios is seeking an experienced Network Operations Center Specialist to assist the BNOC (Bungie Network Operations Center) in maintaining our datacenter and mission critical operations. The candidate must be a dedicated problem solver who can work independently, follow directions, be able to multitask and prioritize things in a fast-paced and demanding environment.

RESPONSIBILITIES

Perform alert-based investigation and troubleshooting

Engage and coordinate Engineering and Networking teams to provide critical information to enable break/fix solutions for in-game and service impacting issues

Gather game and service metrics to add to investigations and assist in root cause analysis

Create and maintain clear documentation and troubleshooting runbooks for common alert types

Monitor shared inbox and prioritize escalations from multiple teams

Implement and document production system upgrades and patches

Manage the tracking and deployment of OS updates in a datacenter environment

Provide service reliability and availability by minimizing downtime

Perform walkthroughs and troubleshooting of hardware in server labs and IDF closets

Provide real-time support for production server farms

Verify function and availability of a live game environment

Manage escalations between internal teams and external partners

Contribute to ongoing development efforts through playtesting, special projects and/or providing technical solutions to problems

Manage projects and coordinate with Team Leads and other departments in the studio

Design and implement scripts and applications to improve productivity, workflow, or tools

Perform BIOS and firmware upgrades on servers and networking equipment

Maintain and deploy images of operating systems via MDT and WDS

Provide technical support to peers during problem determination and resolution

Manage software and service patch validation processes

Work with peers to improve the infrastructure for service management, deployment, and patching

Create, modify, and maintain multiple subnets in a production environment

Track incidents through their life cycle from investigation to root cause analysis

REQUIRED SKILLS

A minimum of 3 years IT/Internet hands-on work experience

A minimum of 3 years hands-on/NOC or field DC management experience

Good experience working in a NOC on nights and weekends on a long-term basis

Good Experience with Data Center industry standards including system automation & monitoring

Hands-on and field experience with medium to large-scale hardware deployment, installation and troubleshooting, especially on Dell, HP and Cisco blade systems

Good understanding of a Windows Server and Linux-based operating systems, including system installation and configuration, file system concepts, resource monitoring, user administration

Good understanding of Windows & Linux network services; specifically, the ability to install, configure, and troubleshoot TCP / IP-based services such DHCP and LDAP

Able to write scripts in an administrative language (PowerShell, Shell)

Experience with OOB, including ilo/idrac /CMC

Good knowledge of TCP / IP networking

Good interpersonal and communication skills

Good runbook documentation skills

Fluency in English and a degree in Computer Science or a equivalent related NOC of field experience

NICE-TO-HAVE SKILLS

Strong desire to learn new technologies

Proficiency in one of the following languages: Python, C#, Go

Experience working with Cisco UCS

Experience working with storage technologies (NAS & SAN)

SQL and NoSQL Database experience

Experience working with containerization technologies (Docker, Kubernetes etc.)

Experience with industry standard configuration management and deployment systems. (Chef, Puppet, Ansible, Octopus Deploy etc.)

Experience working with Elasticsearch, Kibana, Grafana, Graphite or other TSDBs.

Experience working with and implementing monitoring systems and solutions.

Experience working with Redis

Experience working with cloud infrastructure (Amazon, Azure)

CCNA or better

Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly).

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.

In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

Bellevue Pay Range

$105,000—$127,000 USD

Bungie full-time (non-contract) employees in the U.S. also receive:

20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position

10 paid Floating Days annually, prorated in the first year of employment based on start date

10 paid Bungie-observed holidays annually

One hour of Paid Sick Time (PST) for every 30 hours worked

Contract and International FTE employees receive competitive benefits through their relevant contracting agency.

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie's remote policy is subject to change at the company's discretion.