ABOUT GUNZILLA GAMES
Founded in 2020, Gunzilla Games is the independent AAA video game developer
and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first
blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in
three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and
London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll.
Gunzilla is built on the desire to innovate and push the limits of the games
industry.
Gunzilla's formidable team of talent comes from a variety of industry-leading
studios and publishers (Ubisoft, Electronic Arts (EA), THQ, etc.) as well
as Oscar-nominated screenwriter, director, and producer Neill Blomkamp, Chief
Visionary Officer, and the author of the Altered Carbon series, which has been
adapted into a popular Netflix show, Richard K. Morgan, Script Writer.
The Gunzilla Leadership team includes well-known industry professionals like
Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis),
Scott Probin, Studio Director (EA Sports' NHL series, the Need for Speed
franchise, Populous 2, Powermonger, Space Hulk), Dmitriy Markov, Technical
Director (Metro Exodus, ARKTIKA.1), Volodymyr Savin, Audio Director (Cut
the Rope, Metro Exodus, HBO's Chernobyl series), Petr Cherkes, Design
Director (The Last of Us, Uncharted 3, Star Wars: The Old Republic),
Krasimir Nechevski, Animation Director (Adam, Book of the Dead), Nikolas
Gekko, Lead Art Director, (Call of Duty: WWII, Halo Infinite, Destiny) and
Kiran Pulicheri, Technical Art Director (Control, Far Cry 6).
OUR VALUES
Players First & Foremost. We aim to create titles that players love and
get lost in, so our games are developed with them in mind from the start.
We Believe in Our People. We believe in building strong teams of self-
motivated individuals empowered to work at their best in a supportive
environment; when we're strong together, we thrive together.
Commitment to Engagement & Quality. We are deeply passionate about what we
do, ensuring we produce next-generation experiences of the highest
caliber.
Make Bold Moves & Innovate. We strive to make bold moves and push
technology to its limits; there are no wrong steps if the outcome
redefines the boundaries.
Open & Honest. We believe in building trust through transparency and
honest communication. We're proud of who we are, what we stand for, and
what we're building.
ABOUT THE JOB
Gunzilla Games is looking for a Technical Support Engineering candidate that
is passionate about technology and customers. A true problem solver, the
Technical Support Engineer will take personal ownership in seeing a problem
through to resolution. You have to understand IT environments across
heterogeneous operating environments. You have to be comfortable speaking with
security and customer operation teams. You have to be both deep technical and
customer friendly. Successful candidate to have the desire to take the
initiative to own and resolve customer issues, and interest in working in a
fast paced, high growth, learning environment.
RESPONSIBILITIES
Take end-to-end ownership of customer issues, including initial
troubleshooting, identification of root cause and issue resolution.
Analyzing logs and working side by side with engineers finding issue
clues.
Meet or exceed customer expectations on response quality, timeliness of
responses and overall customer experience.
Serve as an internal and external point of contact on customer escalations
and ensure customer issues are resolved as expediently as possible.
Collect information and document bugs with Engineering for product issues
that are impacting customers.
Create process or troubleshooting documentation in the support knowledge
base.
REQUIREMENTS
Proficient English writing and speaking skills
2+ years of customer support, technical support, system administration or
related customer facing role.
Understanding of various os: Linux, MacOS, Windows.
Passion for solving customer issues and advocating for their success, in a
fast paced, highly technical environment.
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication
skills in variety of forms (written, live chat, conference calls, in-
person.)
Ability to work independently with little direct supervision and as a part
of a team.
Good analytical and organizational abilities.
Ability to remain calm, composed and articulate when dealing with tough
customer situations.
STRONGLY DESIRED QUALIFICATIONS
Understanding of Blockchain, Ethereum in particular.
Experience troubleshooting web applications
Basic proficiency in HTML/CSS/JS
Understanding of REST API and proficiency with Postman
Proficiency with browser developer tools
Experience with AWS, including Cloudwatch.
Understanding Docker and Kubernates.
Experience working with security applications such as AV, VPN, Firewall,
proxy.
Linux troubleshooting experience a plus
GUNZILLA OFFERS
Flexible Working & Work from Home
Health Insurance
Revenue Based Bonuses
English / German Courses
25 Annual Paid Vacation & Sick Days
Public Transportation
Relocation & Accommodation Support
Office Perks & Gym Membership