Bilingual Player Support Agent (Japanese)

Keywords Studios
October 18, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Duties and responsibilities

· Successful candidates must be fluent in Japanese · Good English communication skills, both spoken and written · Deliver timely, accurate and respectful answers to customers' questions and issues · Utilize the internal ticketing system to log all requests and activities · Take ownership of Player Support incidents and work to successfully resolve them · Escalate issues as needed · Other duties assigned


Skills required

· College level · Excellent written communication · Preferably with customer service experience in a BPO setting · Ability to quickly learn customer service based tools and techniques · Gaming background is a plus · Amenable to work on shifting schedule · Fresh Graduates are welcome to apply


What we offer
  • Language Premium
  • Non-taxable allowances
  • Work from home
  • HMO coverage
  • Paid Time Offs
  • From this employer

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