February 26, 2024
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Job Title



The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

What You'll Do
  • Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
  • Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
  • Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
  • Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.
  • What We're Looking For
  • Bachelor's Degree in HR or equivalent experience
  • Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment.
  • Excellent verbal and written communication skills.
  • Business fluent in English and Spanish; any additional languages are advantageous.
  • A passion for excellent customer service, adaptable & flexible.
  • Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
  • Ability to comply with handling sensitive and confidential employee data.
  • Works under general direction; must be able to work independently.
  • Ability to utilize knowledge guide materials in performing research and answering inquiries.
  • Why Product Madness ?

    You will be joining a global powerhouse where you will be part of a world- class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.

    Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

    You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get- togethers and so much more.

    So what is stopping you from coming and joining the Madness?

    Travel Expectations


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