Account manager paying users

Gameloft
March 01, 2024
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Permanent
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Company Description

Join The Game!

Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,600 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

Job Description

As an Account manager paying users , you will have the mission to support some of the most important clients of our project. If you feel curious to help them get into a real adventure and make their customer experience extraordinary, then keep reading the brief below.

If you join our studio, you would contribute to the team efforts with the following responsibilities:

  • Acting as single point of contact for paying users - identifying, evaluating and resolving their problems and complaints
  • Supervising customer care team in the paying users' cases
  • Developing procedures and policies for customer care
  • Identifying data issues proactively and flag them to respective stakeholders
  • Gaining knowledge of internal service software, tools and databases
  • Qualifications
  • Passion for games
  • Previous experience in customer care will be considered as a plus
  • Exposure to agile methodologies will be also considered as a plus
  • Excellent command of English – both written and spoken
  • Good communication skills
  • Teamwork
  • Additional Information

    Why Join Gameloft Universe?

  • You want to work in an exceptional industry and create games downloaded by millions of players every day
  • You want to be part of a talented and supportive team of pioneers who have a passion for creating video games
  • You want to contribute to a vibrant and dynamic atmosphere
  • You want to join a global company and meet great people around the world
  • You are looking for a fun place to work in the heart of Sofia and excellent transport connections
  • You want to work on a permanent contract with competitive remuneration and benefits package
  • Our Benefits:

  • Additional Health Insurance with excellent coverage, including dental care & dioptric glasses reimbursement
  • Flexible working time on hybrid mode with short Friday option
  • Food vouchers – 200 lv. per month
  • Several options for active lifestyle – both Multisport and Coolfit cards available
  • 20 days paid annual leave + 1 birthday day off
  • Referral & Baby Bonus
  • Modern & Cozy office in Sofia Tower 2 (Mall of Sofia) with a lot of gaming temptations – table tennis, air hockey, PS5, great board games collection, etc.
  • Hot beverages at your disposal on daily basis + fresh fruits & snacks on weekly
  • Access to office library, trainings and career development plan
  • Active studio life – different events, parties, charity initiatives and more
  • Occasional Gifts – celebrate special moments
  • Exclusive discount program from retailers, restaurants, tech suppliers and more
  • If you are interested in our job offer, please send a CV. Applications will be processed in confidentiality.

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